Medical Office Coordinator

5 days ago


Nantwich, Cheshire East, United Kingdom Nantwich Health Centre Full time

About Nantwich Health Centre

Nantwich Health Centre is a family-friendly practice that provides high-quality healthcare services to its patients. We are seeking a highly skilled and motivated individual to join our team as a Medical Receptionist.

Job Summary

We are looking for an enthusiastic and fast-learning individual to provide administrative support to our healthcare team. The successful candidate will be responsible for welcoming and dealing with patients in a positive and friendly manner, answering inbound calls and booking appointments, and maintaining accurate and up-to-date medical records.

Main Responsibilities

  • Provide exceptional customer service to patients and visitors, responding to their queries and concerns in a professional and courteous manner.
  • Manage the reception area, ensuring that it is clean, tidy, and well-organized at all times.
  • Process prescription requests, advise patients of relevant charges, and issue receipts as necessary.
  • Liaise with healthcare professionals, including GPs and clinicians, to ensure that patients receive the best possible care.
  • Maintain accurate and up-to-date medical records, using computerized systems to ensure that patient information is secure and confidential.
  • Perform other administrative tasks as required, including data entry, filing, and scanning.

Requirements

  • Minimum 2 years' experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
  • Good IT skills, with experience of using computerized systems and software.
  • Ability to work independently and as part of a team, with a strong work ethic and a commitment to delivering high-quality results.
  • Confidentiality and discretion, with the ability to handle sensitive information with care.

What We Offer

Nantwich Health Centre offers a competitive salary and benefits package, as well as opportunities for professional development and growth. We are committed to providing a supportive and inclusive work environment, where staff can thrive and reach their full potential.



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