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Medical Office Coordinator
2 months ago
About Nantwich Health Centre
Nantwich Health Centre is a family-friendly practice that provides high-quality healthcare services to its patients. We are seeking a highly skilled and motivated individual to join our team as a Medical Receptionist.
Job Summary
We are looking for an enthusiastic and fast-learning individual to provide administrative support to our healthcare team. The successful candidate will be responsible for welcoming and dealing with patients in a positive and friendly manner, answering inbound calls and booking appointments, and maintaining accurate and up-to-date medical records.
Main Responsibilities
- Provide exceptional customer service to patients and visitors, responding to their queries and concerns in a professional and courteous manner.
- Manage the reception area, ensuring that it is clean, tidy, and well-organized at all times.
- Process prescription requests, advise patients of relevant charges, and issue receipts as necessary.
- Liaise with healthcare professionals, including GPs and clinicians, to ensure that patients receive the best possible care.
- Maintain accurate and up-to-date medical records, using computerized systems to ensure that patient information is secure and confidential.
- Perform other administrative tasks as required, including data entry, filing, and scanning.
Requirements
- Minimum 2 years' experience in a customer-facing role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
- Good IT skills, with experience of using computerized systems and software.
- Ability to work independently and as part of a team, with a strong work ethic and a commitment to delivering high-quality results.
- Confidentiality and discretion, with the ability to handle sensitive information with care.
What We Offer
Nantwich Health Centre offers a competitive salary and benefits package, as well as opportunities for professional development and growth. We are committed to providing a supportive and inclusive work environment, where staff can thrive and reach their full potential.
