Customer Service Consultant
5 months ago
Hours:
In a part-time Branch based role; you will be working 20 flexible hours across Monday to Saturday to support operating hours in the branch
Salary:
£22,379 Pro Rata
Closing Date:
Fri, 7 Jun 2024We are recruiting for a Customer Service Consultant within Bolton branch.
You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.
Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Together, you can help us build a better Society
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Branch Life
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Is In It For You?
Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Generous employer pension contributions – up to 10% per annum dependent on employee selection
Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.
There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.
What Will You Be Doing?
Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?
Passion about delivering exceptional customer service
Enjoy meeting new people and engaging in purposeful conversation
Work well with others, with a ‘one-team’ mindset across multiple channels.
Have excellent communication, engagement and listening skills
React fast when the day gets busy and handle a wide variety of different customers – with excellent time management
Are able to deliver outstanding customer service either from a face to face or a telephony background
Are open to a broad range of activities even if outside of standard expectations
Are able to grow, adapt and change accommodating business needs and priorities
-
Sales and Customer Service Consultant
7 days ago
Bolton, Bolton, United Kingdom M&R Plumbing & Heating Ltd Full timeM&R Plumbing & Heating Ltd is a family business established in 1997, seeking a dynamic Sales/Customer Service and Admin Consultant to join our dedicated team.We value innovation and personal growth, and our team is passionate about delivering exceptional customer experiences.As a Sales/Customer Service and Admin Consultant, you will play a crucial role in...
-
Customer Service Assistant
4 months ago
Bolton, United Kingdom Petrol Service Stations Full timeWe are on the look out for Customer Service Champions to join our team! The role of a Customer Service Assistant within a Petrol Station involves a range of tasks, including advising and Serving Customers, Till operation, Stock Replenishment /Rotation / Merchandising, Cash handling and carrying out Housekeeping activities according to set procedures. **Job...
-
Customer Service Executive
4 months ago
Bolton, United Kingdom Inxpress Full timeAt InXpress we are delighted to announce that due to rapid growth we are now recruiting for a Customer Service Executive. Our growing freight consultancy requires additional full time Customer Service Executive to work in its Bolton office **Who we are**: We are part of a global franchise operation with over 400 offices worldwide and, working with our major...
-
Customer Service Representative
6 days ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeRole OverviewWe are seeking a highly skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.Key ResponsibilitiesEngage with customers to understand their needs and provide...
-
Customer Service Representative
4 weeks ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant in our Bolton branch.As a key member of our branch team, you will be responsible for providing exceptional customer service, engaging with customers to understand their needs, and identifying opportunities to offer our products...
-
Customer Service Representative
4 weeks ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant in our Bolton branch.As a key member of our branch team, you will be responsible for providing exceptional customer service, engaging with customers to understand their needs, and identifying opportunities to offer our products...
-
Customer Service Representative
1 month ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesEngage with customers to...
-
Customer Service Representative
1 month ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesEngage with customers to...
-
Customer Service Representative
1 week ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.Key ResponsibilitiesEngage with customers to understand their needs...
-
Customer Service Representative
2 weeks ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions to meet their financial goals.Key ResponsibilitiesEngage with...
-
Customer Service Representative
2 days ago
Bolton, Bolton, United Kingdom Skipton Building Society Full timeRole OverviewWe are seeking a highly skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored solutions to meet...
-
Customer Service/administration
5 months ago
Bolton, United Kingdom Recruitment Solutions (NW) Ltd Full timeJob Role; Customer Service and Administration Salary; c £23,000 Location; Bolton - on site car parking Consultants; Charlotte Hilton and Michaela Thorpe Our Bolton based client is a large family run business that has been trading for nearly 40 years and now employees over 1,500 members of staff across the globe. They are looking to appoint a permanent...
-
Customer Service
5 months ago
Bolton, United Kingdom Online Pharmacy Bolton Full time**Customer Service and Order Processing Specialist - Online Medical Service** **Location**:Bolton **Type**: Full-Time **About Us**: We are a leading online medical service provider, dedicated to offering confidential, convenient, and comprehensive healthcare services to our patients. Our team is expanding, and we're looking for a proactive and...
-
Aftersales Consultant
5 months ago
Bolton, United Kingdom Marshall Motor Group Full time**Aftersales Consultant**: Job description We are currently recruiting for a Aftersales Consultant to join our Mercedes-Benz & Smart of Bolton dealership. As a Aftersales Consultant you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not...
-
Bid Adviser
5 months ago
Bolton, United Kingdom Thornton & Lowe Full time**Company Overview**: Thornton & Lowe is a leading bid consultancy specialising in helping small and medium businesses win public sector contracts. With a dynamic team of in-house bid professionals, we are committed to delivering exceptional services. You will receive training in bidding and procurement, and you will be supported by an expert team with a...
-
Beauty Consultant
2 months ago
Bolton, Bolton, United Kingdom Clinique Full timeClinique Beauty Consultant OpportunityAbout the Role:Clinique is seeking a highly motivated and passionate Beauty Consultant to join our team. As a Beauty Consultant, you will be responsible for providing exceptional customer service and creating a personalized experience for our clients. You will be passionate about beauty and have a desire to understand...
-
Beauty Consultant
2 months ago
Bolton, Bolton, United Kingdom Clinique Full timeClinique Beauty Consultant OpportunityAbout the Role:Clinique is seeking a highly motivated and passionate Beauty Consultant to join our team. As a Beauty Consultant, you will be responsible for providing exceptional customer service and creating a personalized experience for our clients. You will be passionate about beauty and have a desire to understand...
-
Customer Service Representative
4 weeks ago
Bolton, Bolton, United Kingdom The Sherwin-Williams Company Full timeCustomer Service SpecialistIn this role, you will provide exceptional customer service support to internal and external customers. Your responsibilities will include resolving complex customer issues, building customer relationships, and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective customer service support via phone,...
-
Customer Service Representative
4 weeks ago
Bolton, Bolton, United Kingdom The Sherwin-Williams Company Full timeCustomer Service SpecialistIn this role, you will provide exceptional customer service support to internal and external customers. Your responsibilities will include resolving complex customer issues, building customer relationships, and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective customer service support via phone,...
-
Sales Consultant
2 weeks ago
Bolton, Bolton, United Kingdom Arnold Clark Group Full timeAre you a sales enthusiast with a passion for delivering exceptional customer experiences?We're seeking a talented Sales Consultant to join our team at Arnold Clark Group in Bolton.As a Sales Consultant, you'll be responsible for helping our customers find the right car, based on their needs, and delivering outstanding 5-star service throughout the sales...
