Customer Service Representative
1 week ago
Customer Service Role Overview
We are seeking a skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions.
- Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
- Proactively contact customers to discuss their needs and provide information on our products and services.
- Use internal systems to maintain accurate customer records and identify vulnerable customers who require additional support.
What We Offer
- Annual discretionary bonus scheme with an average on-target bonus of 8%.
- 25 days standard annual leave plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions up to 10% per annum.
- Access to the Lifeworks wellbeing platform and employee discount platform.
About Skipton Building Society
We are a mutual organisation, owned by our members, and proud to be the fourth biggest building society in the UK. Our colleagues say we are a great place to work, and we are looking for someone who shares our values and is passionate about delivering exceptional customer service.
Requirements
- Passion for delivering exceptional customer service.
- Excellent communication, engagement, and listening skills.
- Ability to work well with others and adapt to changing priorities.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
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