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Customer Service Representative

1 month ago

Bolton, Bolton, United Kingdom Skipton Building Society Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions.
  • Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
  • Proactively contact customers to discuss their needs and provide information on our products and services.
  • Use internal systems to maintain accurate customer records and identify vulnerable customers who require additional support.

What We Offer

  • Annual discretionary bonus scheme with an average on-target bonus of 8%.
  • 25 days standard annual leave plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions up to 10% per annum.
  • Access to the Lifeworks wellbeing platform and employee discount platform.

About Skipton Building Society

We are a mutual organisation, owned by our members, and proud to be the fourth biggest building society in the UK. Our colleagues say we are a great place to work, and we are looking for someone who shares our values and is passionate about delivering exceptional customer service.

Requirements

  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.