Customer Service Representative
3 weeks ago
As a Customer Services Assistant at Salvation Army Homes, you will play a vital role in providing comprehensive housing services and support to vulnerable individuals. Your primary responsibility will be to provide an effective and efficient telephone answering service, offering professional advice and guidance to clients. Your goal will be to maximize Right First Time resolution and ensure that clients receive the support they need to thrive.
The Benefits
- We offer a competitive annual leave package, with 26 days rising to 31 days.
- Enjoy an extra day off on your birthday.
- Take advantage of a High Street discount scheme, offering great savings online and offline.
- Pension with life assurance is included in our benefits package.
- Discounted private medical insurance is available to all employees.
- We provide loans for financial emergencies to help you manage unexpected costs.
- Occupational Sick Pay ensures you receive support when you need it most.
- A full Induction package and training relevant to the role are provided to help you excel.
- Long service awards are presented after 2.5 years of service.
- We offer support to learn and develop your career, helping you grow professionally.
About the Candidate
A Customer Services Assistant at Salvation Army Homes will embody our delivery values and behaviours, instilled with a passion for helping people thrive. Your strength lies in your ability to communicate confidently and effectively, even in challenging situations. You must possess a high level of resilience and empathy, with a thorough understanding of asset-based approaches to empower individuals to develop their skills and talents. Familiarity with community resources and organizations that support vulnerable populations is also essential.
About the Company
As a registered social landlord and leading provider of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by offering accommodation and support to those in need. Our mission is to empower individuals to build on their strengths, creating personalized strategies and plans that foster recovery and positive behaviour. We strive to recruit the best talent to join our team, ensuring we can continue to deliver high-quality housing services and support to our residents.
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