Customer Service Representative
4 weeks ago
Role Overview
We are seeking a highly skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions.
- Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
- Proactively contact customers to discuss their needs and provide education on our products and services.
- Maintain accurate customer records and identify vulnerable customers who require additional support.
What We Offer
- Annual discretionary bonus scheme with an average on-target bonus of 8%.
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions up to 10% per annum.
- Access to the Lifeworks wellbeing platform and employee discount platform.
About Us
Skipton Building Society is a mutual organisation, owned by our members, and we pride ourselves on being a great place to work. We are committed to helping our customers achieve their financial goals and providing a supportive and inclusive work environment for our employees.
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