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Customer Service Representative

1 month ago

Bolton, Bolton, United Kingdom SAHA Full time
About The Role

We are seeking a skilled and compassionate Customer Services Assistant to join our team at SAHA. As a key member of our Customer Services Centre, you will provide exceptional support to our clients, helping them to thrive and reach their full potential.

Key Responsibilities
  • Provide professional and accurate advice to clients via telephone, email, web chat, or in writing.
  • Help to resolve client enquiries in a timely and effective manner.
  • Work collaboratively with colleagues to achieve excellent customer service standards.
  • Develop and maintain knowledge of community resources and organisations that can support our clients.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The chance to make a real difference in the lives of our clients.
About The Candidate

We are looking for a candidate who is passionate about delivering exceptional customer service and making a positive impact in their community. You will need to be a confident and capable communicator, with a high level of resilience and a commitment to empowering people to develop their skills and strengths.

You will also need to have good knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups. If you are a motivated and compassionate individual who is looking for a rewarding career in customer service, we would love to hear from you.