Customer Service Representative

4 weeks ago


Bolton, Bolton, United Kingdom Premex Group Full time

At Premex Group, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Process inbound and outbound calls to resolve customer queries and issues
  • Achieve Key Performance Indicators (KPIs) and adhere to internal and external customer Service Level Agreements (SLAs)
  • Provide excellent customer service and build strong relationships with clients
  • Initial complaint handling and escalation
  • Action incoming correspondence, including letters, faxes, and emails
  • Accurate data entry and allocation of work to field agents with guidance
  • Client account management and initial complaint handling
  • In-depth technical knowledge of EWIS processes and procedures
  • Ability to perform to the highest standard using own initiative
  • Operate in accordance with the ISO Quality & Security Systems and company policies and procedures

Requirements:

  • GCSE grade C and above, NVQ 1 or 2 or equivalent
  • Administration and office environment experience
  • Good timekeeping and ability to work in a fast-paced environment

What We Offer:

  • Continuous training and development with support from our expert team
  • Appraisal programmes for all, aiding progression and salary increments
  • Pension with choice of contribution level
  • Employee referral programme - £250 for each employee referred
  • Free parking and flexible approach to home working
  • Relaxed working environment with 'dress to perform at your best' policy
  • Match funding for charitable activities and Employee Assistance programme
  • Discounts on retail, entertainment, eating out, and purchases
  • Wellbeing activities covering mental, financial, and physical health, inclusivity, environmental, personal growth, fun, and recognition
  • Reward & Recognition - e-vouchers linked to our values
  • Holidays rising with length of service and cycle to work scheme
  • Opportunities to undertake recognised qualifications


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