Customer Service Representative
4 weeks ago
At Premex Group, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Process inbound and outbound calls to resolve customer queries and issues
- Achieve Key Performance Indicators (KPIs) and adhere to internal and external customer Service Level Agreements (SLAs)
- Provide excellent customer service and build strong relationships with clients
- Initial complaint handling and escalation
- Action incoming correspondence, including letters, faxes, and emails
- Accurate data entry and allocation of work to field agents with guidance
- Client account management and initial complaint handling
- In-depth technical knowledge of EWIS processes and procedures
- Ability to perform to the highest standard using own initiative
- Operate in accordance with the ISO Quality & Security Systems and company policies and procedures
Requirements:
- GCSE grade C and above, NVQ 1 or 2 or equivalent
- Administration and office environment experience
- Good timekeeping and ability to work in a fast-paced environment
What We Offer:
- Continuous training and development with support from our expert team
- Appraisal programmes for all, aiding progression and salary increments
- Pension with choice of contribution level
- Employee referral programme - £250 for each employee referred
- Free parking and flexible approach to home working
- Relaxed working environment with 'dress to perform at your best' policy
- Match funding for charitable activities and Employee Assistance programme
- Discounts on retail, entertainment, eating out, and purchases
- Wellbeing activities covering mental, financial, and physical health, inclusivity, environmental, personal growth, fun, and recognition
- Reward & Recognition - e-vouchers linked to our values
- Holidays rising with length of service and cycle to work scheme
- Opportunities to undertake recognised qualifications
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