Customer Service

7 months ago


Bolton, United Kingdom Online Pharmacy Bolton Full time

**Customer Service and Order Processing Specialist - Online Medical Service**

**Location**:Bolton

**Type**: Full-Time

**About Us**:
We are a leading online medical service provider, dedicated to offering confidential, convenient, and comprehensive healthcare services to our patients. Our team is expanding, and we're looking for a proactive and detail-oriented Customer Service and Order Processing Specialist to join us. If you're passionate about making healthcare more accessible and enjoy working in a fast-paced, patient-centered environment, we'd love to hear from you.

**Role Overview**:
**Key Responsibilities**:

- **Processing Patient Orders**: Carefully review and process patient orders, ensuring all necessary information is accurate and complete before submission to our medical team.
- **Effective Communication**: Maintain clear and effective communication with patients, healthcare professionals, and team members, ensuring a smooth and efficient workflow.
- **Administrative Support**: Perform administrative tasks as needed, including data entry, record keeping, and managing patient accounts.

**Preferred Qualifications**:

- Proficiency in touch typing with a high level of accuracy.
- Excellent command of the English language, both written and verbal.
- Experience in customer service or administrative roles, preferably in a healthcare setting.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- High school diploma or equivalent; additional qualifications in office administration or a related field are a plus.
- Analyze customer needs and recommend suitable solutions
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills

**What We Offer**:

- A supportive and dynamic team environment.
- On site Training
- The opportunity to contribute to improving digital healthcare.
- Competitive salary and benefits package.
- Holiday Package

**How to Apply**:
We are looking for a motivated individual who is passionate about providing outstanding customer service. If you have excellent communication skills, enjoy helping others, and thrive in a dynamic work environment, we want to hear from you

**Note**:
This position does not require any specific educational background or prior experience. We provide comprehensive training to ensure your success in this role.

**Salary**: £20,820.00-£21,754.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bolton (required)

Ability to Relocate:

- Bolton: Relocate before starting work (required)



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