Customer Service Advisor

4 months ago


Bolton, United Kingdom Haier Europe Full time

If you want to **build a career** that believes **customer service** is key to personal and business goals, our future is yours to grasp.

As a **Customer Service Advisor** working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the **number one** home appliance business in the UK & Ireland.

We've built our **global reputation** as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.

**Benefits**:

- Base salary of £22,000
- Working only 1 in 4 weekends
- Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
- Hybrid working (if applicable)
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out
- A social committee which organises nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership

We pride ourselves on providing a **best in class** customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.

You'll use extensive **product knowledge** to attempt to resolve customer service queries over the phone. If that's not possible, you'll arrange an engineer visit.

You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also **personally able to achieve great things**.



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