Customer Service Advisor

2 weeks ago


Bolton, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Advisor**
Pertemps are recruiting for Customer Service positions working on assignment at one of the UK’s leading banks.

**WHAT’S IN IT FOR YOU?**
- A full comprehensive training and coaching package- Potential for future pay progression (length of service and competency based)- Potential to work on a hybrid basis once fully trained- The opportunity to work with some of the most influential and experienced managers in the banking industry- Generous holiday allowance**KEY TASKS**:

- Take incoming calls regarding customer enquiries about pensions, speaking with current customers about their pension account queries.- Resolve issues mostly via phone or on lesser occasions via webchat.- Log all calls on internal systems, showing a high level of IT aptitude and ability to take accurate notes.- Collaborate with team members, help your colleagues with issues and learn from others.**REQUIRED SKILLS**:

- Professional telephone manner (phone experience not required, but a positive attitude is)- Strong communication skills- IT literacy- Taking ownership of tasks- Teamwork- The ability to learn and take in large amounts of information**If you are successful as a Customer Service Advisor, you will be required to pass a CREDIT CHECK and DBS CHECK. This will be completed after the selection process.



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