Customer Service Representative

1 month ago


Bolton, Bolton, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.

Key Responsibilities
  • Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
  • Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
  • Proactively contact customers to discuss their needs and provide education on our range of products and services.
  • Maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role.
What We Offer
  • Annual discretionary bonus scheme with an average on-target bonus of 8%.
  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions up to 10% per annum.
  • Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
  • Two paid volunteering days per year to support local charities.
About Us

Skipton Building Society is a mutual organisation, owned by our members, and we pride ourselves on being a great place to work. We are committed to helping more people have a home, saving for life ahead, and supporting long-term financial wellbeing.

Our branches are the heart of our local communities, and we are looking for someone who is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.



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