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Customer Service Representative

1 month ago

Bolton, Bolton, United Kingdom Williams Motor Group Full time

As a family business with a rich history, the Williams Group is a leading supplier of prestige vehicles, delivering exceptional sales and aftersales services in the North West.

We take pride in providing excellent service to our customers, and every staff member plays a crucial role in achieving this goal. When you join the Williams family, you'll receive progressive and innovative training to help you develop skills that will serve you well in your career.

As a Customer Service Representative, you will be the first point of contact for our customers, providing a warm and welcoming experience. You will quickly establish their needs to provide an individually tailored service, managing and directing incoming calls to ensure exceptional service standards are met.

Key responsibilities include:

  • Meeting and greeting customers in a professional and courteous manner
  • Establishing customer needs and providing tailored services
  • Managing and directing incoming calls
  • Building rapport with customers to ensure a first-class service

We offer a competitive salary, excellent working facilities, and a range of employee benefits, including:

  • Up to 27 days' holiday (based on length of service), plus 8 bank holidays - pro rata
  • Pension scheme
  • Life assurance cover
  • Employee reward and recognition schemes
  • Annual children's Christmas party and staff party
  • Staff discounts
  • Subsidised prestige car scheme for employees
  • £1,000 staff referral award
  • Staff parking