Bid Adviser

**Company Overview**:
Thornton & Lowe is a leading bid consultancy specialising in helping small and medium businesses win public sector contracts. With a dynamic team of in-house bid professionals, we are committed to delivering exceptional services.

You will receive training in bidding and procurement, and you will be supported by an expert team with a focus on continuous improvement.

We have been delivering our services for over 14 years and you will be joining an existing and high performing team.

**Position Summary**:
As Bid Adviser, your key responsibility is making regular contact with existing clients.

You will be contacting clients to:

- Develop strong working relationships
- Review satisfaction
- Advise and signpost
- Provide information about services in order to generate sales and best support the client.

**This will also involve**:

- Collaborating with others in the team to obtain client requirements and intelligence
- Handling incoming calls
- Accurately completing the associated administration, reporting and feedback

**To do this you will work closely with**:

- Head of Bids
- Managing Director
- Operations Director
- Development Director
- Communications Manager
- Business Development Manager.

**Success in this role is measured by**:

- Customer service excellence
- Hitting and exceeding monthly targets
- Professionalism, energy and passion for the role and our customers
- Accountability.

**Experience and skills**:
In this role, you will be an ambassador for the business, speaking to our highly-valued clients who expect a responsive and high quality service and the associated communication which goes with this.

Customer service skills and a desire to help our clients is critical. You will also want to learn, develop and continually improve. A personal mission to offer an excellent service is essential. We believe the skills and experience required to do this include:

- Passion
- Accountability
- A thirst for knowledge and development
- High energy, positive attitude
- 2 years’ experience in customer service-related, account management or B2B sales role preferred, with familiarity updating and maintaining a CRM
- Desire to build sales, customer service and consultancy skills
- Advanced understanding of telephone sales principles and techniques
- Excellent written and verbal communication skills
- Prior experience or familiarity with bidding and procurement processes is desirable (not essential)
- Polite and professional at all times
- Multi-tasking - being able to work to planned tasks and still respond reactively and positively to new opportunities
- Self-motivated attitude.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Flexitime
- Health & wellbeing programme
- Profit sharing
- Sick pay
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (required)
- sales: 1 year (required)

Work Location: Hybrid remote in Bolton, BL1 2HA