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Reception Manager

1 month ago

West London London, London, United Kingdom Copthorne Tara Hotel London Kensington Full time

Join Our Team as Reception Manager at Copthorne Tara Hotel London Kensington

Are you passionate about delivering exceptional customer service and driving revenue generation? Copthorne Tara Hotel London Kensington is seeking a dynamic and experienced Reception Manager to lead our Front Office team to new heights.

Key Responsibilities:

  • Duty Manager: Take charge as the Duty Manager on shift, ensuring smooth operations and guest satisfaction.
  • Customer Service Excellence: Lead the front office team in delivering outstanding customer service, interacting with guests to exceed their expectations.
  • Lobby Hosting: Manage lobby hosting during peak times, strategically positioning team members for optimal guest engagement.
  • Supervisory Presence: Maintain a visible presence at the front desk to support and assist staff as needed.
  • Financial Management: Oversee financial transactions and float discrepancies, always ensuring accuracy.
  • Operations Support: Support day-to-day reception operations, including organisation, planning, and coordination of services.
  • Guest Liaison: Develop strong guest relationships, addressing queries promptly and building loyalty with regular guests and companies.
  • Reporting: Report to the assistant front office/front office manager on operational matters.

Requirements:

  • Hotel Front-of-House Experience: Demonstrated experience in hotel front-of-house operations, with a focus on customer service excellence.
  • Opera Knowledge: Proficiency in Opera software (Opera Cloud preferred).
  • Time Management: Capacity to prioritise tasks and meet deadlines in a fast-paced environment.
  • Organisational Skills: Excellent organisational abilities and the capability to multitask effectively under pressure.
  • Group Handling Experience: Experience handling airline crews and large groups is an advantage.

We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest-free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme
  • and many more

As well as real opportunities to develop and gain promotion within the industry.

About the Hotel: The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior, and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.

About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair. Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests. We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If you're ready to take ownership of our reception area, drive customer satisfaction, and contribute to our hotel's success, we want to hear from you

Join our team and embark on a rewarding journey with Copthorne Tara Hotel London Kensington.


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