Contact Centre Advisor

3 weeks ago

South West London, London, United Kingdom Cleveland Clinic London Full time

Salary:From £26,000

Hours:Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm

Location:40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent


What are we looking for?

Cleveland Clinic London are looking to recruit a Contact Centre Advisor to join our Patient Access Team. You will be supported by the Contact Centre Senior and will be responsible for all outpatient scheduling activity. You must be an excellent communicator and adaptable team player, and will act as a first point of contact to CCL, dealing with all outpatient enquiries. You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment.


What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development.


What will your duties include?

  • Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service
  • Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales
  • Collect accurate and complete demographic and financial details
  • Liaise with insurance companies and other payers to ensure relevant authorisation is in place
  • Provide cost estimates to self-pay patients and collect fees where appropriate
  • Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own financial and demographic information
  • Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)
  • Liaise with relevant clinical departments to ensure correct scheduling workflows are maintained
  • Communicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all cases
  • Cross train across all areas of Patient Access as required
  • Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
  • Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
  • Other duties as assigned


What we need from you?

  • Relevant experience in a healthcare related setting or Contact Centre preferred

  • Experience of patient bookings via hospital computer software

  • Computer proficiency in Microsoft Office, Excel, Word etc

  • Outstanding customer service, communication, confidentiality and interpersonal skills

  • Proven ability to step outside comfort level, adapt to new challenges and assist the team

  • Ability to work effectively in both a team environment and independently


What we can offer you????????

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

  • 25 days Annual leave plus 8 days Bank holiday a year

  • Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

  • Private Medical Insurance and Private Dental Insurance

  • Life Assurance

  • Discounted gym facilities in our Admin Office Building

  • Employee Assistance Programme

  • Seasonal Ticket Loans??????????????

  • Child Care Vouchers


Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our Patients First philosophy is at the heart of everything that we do.

?

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.


AMRT1_UKCT

  • Contact Centre Advisor

    1 day ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Centre Advisor to join our Shared Services Partnership team. As a key member of our housing contact centre, you will be responsible for providing exceptional customer service to residents and stakeholders, resolving their queries and concerns in a timely and professional manner.Key...

  • Contact Centre Advisor

    2 hours ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Centre Advisor to join our Shared Services Partnership team. As a key member of our housing contact centre, you will be responsible for providing exceptional customer service to residents and stakeholders, resolving their queries and concerns in a timely and professional manner.Key...

  • Contact Centre Service Adviser

    1 month ago

    London, Greater London, United Kingdom HARRODS Full time

    We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.About the RoleAs a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers' loyalty to Harrods.Our Customer Service Advisers deliver...

  • Contact Centre Service Adviser

    2 months ago

    London, Greater London, United Kingdom Harrods Full time

    We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.As we celebrate this momentous anniversary year, now more than ever, it's an exciting time to join the Harrods Team. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at...

  • Contact Centre Sales Manager

    2 hours ago

    London, Greater London, United Kingdom CCA Recruitment Group Full time

    Job Summary:Career Opportunities for a Sales Through Service Team Lead with CCA Recruitment Group.About the Role:We are seeking a highly motivated and experienced Sales Through Service Team Lead to join our client, a market leading organisation based in the East Midlands. As a Sales Through Service Team Lead, you will be responsible for managing a team of...

  • Contact Centre Sales Manager

    2 days ago

    London, Greater London, United Kingdom CCA Recruitment Group Full time

    Job Summary:Career Opportunities for a Sales Through Service Team Lead with CCA Recruitment Group.About the Role:We are seeking a highly motivated and experienced Sales Through Service Team Lead to join our client, a market leading organisation based in the East Midlands. As a Sales Through Service Team Lead, you will be responsible for managing a team of...

  • Immigration Advisor

    3 weeks ago

    London, Greater London, United Kingdom Cardinal Hume Centre Full time

    The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.Job title: Immigration AdvisorReports to: Immigration Service ManagerSalary: £38,750 or £42,192 (with IAAS Supervising Senior Caseworker accreditation) plus benefitsContract: permanent, full time (35 hours) or part time hours)Are you passionate about making a real difference...

  • Housing Contact Centre Manager

    5 hours ago

    London, Greater London, United Kingdom Adecco Full time

    About the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...

  • Housing Contact Centre Manager

    2 days ago

    London, Greater London, United Kingdom Adecco Full time

    About the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...

  • Contact Centre Technology Expert

    2 days ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    **About the Role**We are seeking a highly skilled Technology Systems Analyst to join our Customer Service Centre (CSC) team. As a key member of our team, you will play a vital role in leveraging technology to drive improvements and deliver exceptional service in our contact centre environment.**Key Responsibilities**Design and implement technology solutions...

  • Global Contact Centre Transformation Manager

    1 day ago

    London, Greater London, United Kingdom Nissan Motor Full time

    About UsNissan Motor is a leading manufacturer of high-performance vehicles, with a strong presence in Europe and a commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly experienced Transformation Manager to lead our global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and...

  • Global Contact Centre Transformation Manager

    29 minutes ago

    London, Greater London, United Kingdom Nissan Motor Full time

    About UsNissan Motor is a leading manufacturer of high-performance vehicles, with a strong presence in Europe and a commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly experienced Transformation Manager to lead our global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and...

  • Small Business Advisor

    2 days ago

    London, Greater London, United Kingdom Portobello Business Centre (PBC) Full time

    Job Title: Business AdvisorCompany Overview:Portobello Business Centre (PBC) is a dynamic social enterprise that provides business advice and resources to individuals starting, growing, and expanding their businesses.Role Summary:The Business Advisor plays a pivotal role in supporting pre-start, small, and medium-sized businesses in the West London area....

  • Experienced Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Blue Arrow Full time

    Overview: We are seeking dedicated professionals for the role of Senior Contact Centre Consultant, focusing on collections and recoveries. This position involves assisting customers who are experiencing financial difficulties.Core Responsibilities:Engage with customers to evaluate their financial circumstances and provide tailored solutions.Oversee a...

  • Senior Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Blue Arrow Full time

    Overview: We are seeking experienced professionals for the role of Senior Contact Centre Consultant, focusing on collections and recoveries. This position involves assisting customers who are experiencing financial difficulties.Primary Responsibilities:Engage with customers to evaluate their financial circumstances and provide tailored solutions.Handle a...

  • Beauty Advisor

    7 days ago

    London, Greater London, United Kingdom Too Faced Full time

    Too Faced | Assessment Centres | Beauty Advisor**About Us**Too Faced is a leading make-up brand that prides itself on being young, inclusive, and fun. We're looking for a talented Beauty Advisor to join our team and help us create a personal experience for our customers with our unique and cruelty-free products.**Job Summary**We're seeking a highly skilled...

  • Experienced Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Blue Arrow Full time

    Overview: We are seeking dedicated professionals for the role of Senior Contact Centre Consultant, focusing on collections and recoveries. This position involves assisting customers in the UK who are experiencing financial difficulties.Primary Responsibilities:Evaluate customer accounts with overdue payments or contractual issues, ensuring equitable and...

  • Senior Contact Centre Consultant

    6 days ago

    London, Greater London, United Kingdom Blue Arrow Full time

    Overview: We are seeking experienced professionals for the role of Senior Contact Centre Consultant, focusing on collections and recoveries. This position involves assisting customers who are navigating financial difficulties.Primary Duties: Your key responsibility will be to oversee customer accounts that are in arrears or have breached their contracts. It...

  • FM Contact Centre/Operations Coordinator

    4 hours ago

    London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a FM Contact Centre/Operations Coordinator. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our contact centre.Key ResponsibilitiesProvide a prompt and...

  • FM Contact Centre/Operations Coordinator

    2 hours ago

    London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a FM Contact Centre/Operations Coordinator. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our contact centre.Key ResponsibilitiesProvide a prompt and...