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FM Contact Centre/Operations Coordinator

2 months ago

London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a FM Contact Centre/Operations Coordinator. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our contact centre.

Key Responsibilities
  • Provide a prompt and professional response to customer inquiries and requests, ensuring that all issues are resolved in a timely and efficient manner.
  • Manage and maintain accurate records of customer interactions, including requests, issues, and resolutions.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination of customer requests.
  • Develop and maintain relationships with customers, providing exceptional service and ensuring their needs are met.
  • Contribute to the development and implementation of process improvements to enhance customer satisfaction and operational efficiency.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven experience in customer service or a related field, with a strong understanding of customer needs and expectations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Strong organizational and time management skills, with the ability to maintain accurate records and meet deadlines.
  • Flexibility and adaptability, with the ability to work in a dynamic and ever-changing environment.
What We Offer

We offer a comprehensive benefits package, including:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • A chance to work with a leading facilities management company.
About Us

Bellrock Property and Facilities Management is a leading provider of facilities management services, dedicated to delivering exceptional customer service and operational excellence. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.