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Contact Centre Advisor

2 months ago

London, Greater London, United Kingdom Shared Services Partnership Full time
About the Role

We are seeking a highly skilled and customer-focused Contact Centre Advisor to join our Shared Services Partnership team. As a key member of our housing contact centre, you will be responsible for providing exceptional customer service to residents and stakeholders, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a fair and efficient manner
  • Provide accurate and up-to-date information on housing services and policies
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance customer service skills and knowledge
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of housing management principles and practices
  • Experience in a customer-facing role, preferably in a housing or public sector environment
What We Offer

As a Contact Centre Advisor with our Shared Services Partnership, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also be part of a organization that values diversity, inclusion, and equality, and is committed to creating a workplace where everyone feels valued and empowered to succeed.