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Contact Centre Sales Manager
2 months ago
Job Summary:
Career Opportunities for a Sales Through Service Team Lead with CCA Recruitment Group.
About the Role:
We are seeking a highly motivated and experienced Sales Through Service Team Lead to join our client, a market leading organisation based in the East Midlands. As a Sales Through Service Team Lead, you will be responsible for managing a team of sales advisors and driving performance within an Inbound Sales department.
Key Responsibilities:
- Manage a sales through service team of circa 15 advisors.
- Focus on hitting sales targets and KPI's such as average call handling, quality and conversion.
- Conduct regular one-to-one meetings with team members, identifying areas for improvement and providing constructive feedback.
- Develop and implement a clear strategy and goals, ensuring alignment with the team.
- Drive best practice to ensure consistent high standards.
Requirements:
- Demonstrable evidence of leading a team of sales through service advisors in a busy contact centre environment.
- Strong operational leadership and ability to consistently hit sales targets.
- Able to achieve key metrics in relation to culture engagement scoring and customer NPS results.
- Commercially savvy and able to foster a high-performance culture.
- Collaborate and work effectively with peers at all levels.
- Able to coach and mentor team members effectively.
What We Offer:
Comprehensive training and ongoing career development opportunities.
About CCA Recruitment Group:
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.
