Contact Centre Sales Manager

5 days ago

London, Greater London, United Kingdom CCA Recruitment Group Full time

Job Summary:

Career Opportunities for a Sales Through Service Team Lead with CCA Recruitment Group.

About the Role:

We are seeking a highly motivated and experienced Sales Through Service Team Lead to join our client, a market leading organisation based in the East Midlands. As a Sales Through Service Team Lead, you will be responsible for managing a team of sales advisors and driving performance within an Inbound Sales department.

Key Responsibilities:

  • Manage a sales through service team of circa 15 advisors.
  • Focus on hitting sales targets and KPI's such as average call handling, quality and conversion.
  • Conduct regular one-to-one meetings with team members, identifying areas for improvement and providing constructive feedback.
  • Develop and implement a clear strategy and goals, ensuring alignment with the team.
  • Drive best practice to ensure consistent high standards.

Requirements:

  • Demonstrable evidence of leading a team of sales through service advisors in a busy contact centre environment.
  • Strong operational leadership and ability to consistently hit sales targets.
  • Able to achieve key metrics in relation to culture engagement scoring and customer NPS results.
  • Commercially savvy and able to foster a high-performance culture.
  • Collaborate and work effectively with peers at all levels.
  • Able to coach and mentor team members effectively.

What We Offer:

Comprehensive training and ongoing career development opportunities.

About CCA Recruitment Group:

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

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