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Technical Architect
2 months ago
We are seeking an experienced Technical Architect to join our team at Node4 Ltd. As a Technical Architect, you will be responsible for ensuring best practice and supporting and guiding our technical build team in delivering exceptional technical solutions to our clients.
Key Responsibilities- Provide technical leadership and set the direction for D365 and Power Platform projects.
- Guide project teams, assist in issue resolution, and provide expert advice on Microsoft-based solutions.
- Ensure that solutions adhere to Microsoft's recommended best practices.
- Support Project Managers with technical governance.
- Champion early intervention in projects to support the transition from sales to delivery and influence mobilisation, planning, and resourcing.
- Significant exposure to a wide range of Contact Centre technologies and their application in modern omni-channel operations.
- Deep technical experience of modern telephony solutions that augment the Microsoft Contact Centre solution, including SIP-based networking, Intelligent Network solutions, and the delivery of Telephony BCP applications.
- Workforce Management, Quality Assurance, Speech, and DTMF-based Automation, Automatic outbound dialler solutions, and other non-voice channels.
- Broad understanding of the operational deployment, configurations, and use of the contact centre technology being delivered.
- Deep understanding of the application of AI within contact centre solutions.
- Technical implementation-level knowledge and experience in Microsoft Business Applications and Power Platform with multiple years of architectural experience of enterprise programmes.
- Experience and focus on complex integration and customisation and coding best practices.
- Knowledgeable about the full range of software architecture disciplines, ideally with experience of TOGAF or Zachman architecture principles.
- Practical and pragmatic experience in balancing quality assurance against the demands of timeline and commerciality.
- Exceptional interpersonal skills, with a talent for mentoring other team members and guiding them in achieving results.
- Programming Languages: C#, JavaScript, TypeScript.
- Power BI: Knowledge of data visualisation and business intelligence to create insightful dashboards and reports.
- Power Virtual Agents/Copilot: Detailed understanding of the Microsoft Contact Centre solution with exposure to the VNext platform.
- Good understanding of Dynamics 365 applications, including Sales, Customer Service, Marketing, and Field Service.
- Understanding of Microsoft's Dynamics 365 licensing models and the use of common and restricted tables across the first-party apps and Power Apps.
- Familiarity with migrating first-party apps configuration data and metadata from development environments through to higher environments using an ALM pipeline.
- Understanding of ALM processes and tools for Dynamics 365 and Power Platform, including solution management, version control, and deployment strategies.
- Experience with solutions like Azure DevOps for managing the lifecycle of Dynamics 365 and Power Platform projects.
- DevOps: Skills in implementing DevOps practices for continuous integration and continuous delivery (CI/CD) in Dynamics 365 and Power Platform projects.
- Familiarity with tools like Azure DevOps pipelines, Git Actions, and other CI/CD tools.
- Database and Data Modelling: Proficiency in working with Microsoft Dataverse, understanding table relationships, and data modelling best practices.
- SQL skills for advanced data operations and reporting.
- Understanding of security models in Dynamics 365 and Power Platform, including role-based access control, column-level security, and data encryption.
- Skills in integrating Dynamics 365 with external systems using APIs, web services, and data integration tools.
- UI/UX Design Principles: Familiarity with user interface and user experience design best practices to ensure the solutions are user-friendly and efficient.
- Hybrid Working.
- Private Medical Insurance or Company Paid Health Cash Plan.
- Employee Assistance Program.
- 25 days holidays plus your birthday off.
- Option to purchase additional holiday (up to 5 days).
- Company Pension Scheme.
- Life Assurance x 4.
- Employee investment with Node4 training Academy.
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership.
- Modern facilities with open and welcoming breakout areas.
- Company Social events.
