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Internal Key Account Manager
3 months ago
Internal Key Account Manager
Bingley
About James Walker
A dynamic global manufacturing organisation supplying a vast range of high performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints. Our worldwide group of companies has 11 operations and a further 40 spread across Continental Europe, Australia, New Zealand, SE Asia, South Africa and the USA. James walker Binley site specialises in intelligent bolting and sealing solutions for critical applications delivering innovative engineered solutions for our global customer base. The Metals MBU has three core products and services within multiple industries.
The Position
The Internal key account manager has a team of internal sales estimators and customer services representatives. The main role is to lead, develop and motivate the team through a sustained period of growth. Working with the functional mangers to deliver a quality product on time and at the right cost. Provide customers a leading level of customer service, increasing customer satisfaction, sales, loyalty & meeting customer expectations. By managing the commercial aspect the internal Key account manager will be the driving force to generate increased sales & optimising margin. This is a challenging role that will deliver exciting results, it’s a great time to join our team.
Key responsibilities
- Ensure the system costs for items and components are reviewed and accurate.
- Responsibility for order and date management.
- Ensure a high level of customer satisfaction by responding to customer requests or complaints, using My Case to update and complete relevant information through to resolution or closure.
- Manage the Commercial estimation and configuration process.
- Provide leadership, motivation and support
Experience/Qualifications:
- Manufacturing/Engineering knowledge
- Ability to identify customer requirements, understand engineering drawings and customer specifications
- Demonstrate experience of business commercial acumen
