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Account Manager

3 months ago

Leeds UK, West Yorkshire, United Kingdom JW Recruitment Group Full time

Role: Account Manager

Location: London or Leeds - Hybrid 2 days per week

Salary: Basic up to 36k and £56k OTE

***We would welcome applicants with 2 years + sales experience within the Apprenticeship/Digital Skills /L&D or Recruitment Sectors***


My Client


As a national multi award-winning company operating for over 20 years, they support learners through their unique offering of Apprenticeships, Recruitment and Training services.


Part of a wider group they act with social impact at its heart, enabling them to reach more learners, and improve communities by putting people at the heart of everything they do. Their unique offering allows them to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group they are now supporting the training and development of over 12,000 people per year.


Their vision is to be the number 1 IT/Digital training and recruitment provider within 5 years by focussing on: innovating and engaging curriculum, delivery amongst the best in the sector, unrivalled service proposition and their brand synonymous with expertise, quality, and wellbeing.


Position Overview


Their Account Managers in their Apprenticeship Team, drive client relationships, activity, and fee generation via apprenticeship (100%) starts.


Supported by their marketing and apprenticeship resourcing functions, you will manage the start to end recruitment & sales process, creating new business opportunities by business development means and managing existing client relationships.


Some of your tasks will include intelligent marketing, face to face meetings and business development telephone calling. You will always promote their range of products and services ensuring you find the right answers and creating sustainable business opportunities for their clients – not selling a solution that doesn’t fit.


Responsibilities


In common with all staff:


  • To support the their mission, vision, values and strategic objectives
  • To implement their Equality and Diversity policies
  • To take responsibility for one’s own professional development and participate in relevant internal and external activities
  • To implement their health and safety policies and practices
  • To contribute to their commitment to continuous improvement as identified in their quality assurance systems
  • To be committed to their safeguarding procedures and high priority to be given to the safeguarding of learners


Role Responsibilities:


  • To achieve set activity & billing targets while also delivering on agreed objectives
  • Increase revenues for each existing account through up-selling - expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery.
  • Managing client relationships to the highest standard
  • Create Account Plans for the top 10 ‘spending’ clients.
  • Generate new leads and build your network within your accounts.
  • Business development: Using email, phone and LinkedIn messaging.
  • Win new clients in designated new business sector.
  • Cross-sell group product lines.
  • To effectively cross-sell all aspects within their offer
  • To be a brand champion
  • To evaluate and manage performance levels in line with company expectations
  • To ensure all processes and compliance procedures are followed
  • New Business Tenders and Pitches
  • Effective forecasting and pipeline management
  • Supporting Senior Management with agreed duties
  • Maintaining all relevant management information on our CRM – quality data makes them successful


Candidate Requirements


  • High levels of Pace, Passion & Persuasion – it’s what they look for in all their hires
  • You should demonstrate the behaviours & skills required in line with their M&S People Framework
  • Solutions orientated, commercially astute and always seeking to improve own ability
  • Excellent Inter-personal, verbal and written communication skills
  • Ability to deal with lots of different types of clients in a professional manner
  • Desire to learn and execute detailed operational plans
  • Highly professional, well presented and provides an excellent first impression
  • Approachable, motivational and solutions orientated
  • You must show continuous drive & determination and an attitude to succeed
  • Help integrate new starters into the business
  • Leads on initiatives and operates with minimum instruction
  • Ability to influence others for benefit of the business