Reception Manager

2 weeks ago

South East London, London, United Kingdom Portico Full time
Portico are on the lookout for a Reception Manager to oversee our small team based in the ground floor of a multi-occupied building in the Waterloo area.
The successful Reception Manager will work alongside one other receptionist overseeing the buildings reception operation. They will organise and manage small events and pop ups in the lobby area, present statistics and service updates to our clients at monthly service review meetings, train new recruits and cover receptionists. As well as hands on tasks such as receiving visitors at the front desk, welcoming, directing and announcing them appropriately, answering screening and forwarding incoming phone calls, receiving and sorting daily mail and other ad hoc tasks.
Hours: 40 hours per week, Mon-Fri between 8am-5pmSalary: £35,000
The successful candidate will have an ability to work on their own and as a part of a team. They will have excellent organisational skills, lots of energy, and the ability to give and receive direction.
Also, it is important to be able to work with other service contractor team members to achieve a seamless and one service customer experience.
Previous experience within a supervisory customer service role is desirable.
Whats in it for you?
  • Holiday allowance and Enhanced annual leave.
  • Pension.
  • Life insurance.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour private helpline for employees, providing counselling & information services.
  • Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Award winning Training Academy that provides excellent training and development opportunities for our people.
  • Eyecare scheme

Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.

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