Reception Manager/Deputy Reception Manager
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Reception Manager/Deputy Reception Manager to join our team at Francis Grove Surgery. As a key member of our practice team, you will be responsible for providing leadership and support to our reception staff, ensuring the smooth running of our reception area.
Main Responsibilities
- Provide leadership and support to our reception staff, ensuring they are equipped to handle patient queries and administrative tasks efficiently.
- Manage the E-consultations during the afternoon, ensuring patients receive timely and effective support.
- De-escalate complaints and provide additional cover when Reception Manager or staff are absent.
- Ensure staff perform their duties effectively and efficiently, and that the closing down of the building is completed in line with protocol.
- Have a can-do, will-do attitude and be committed to delivering exceptional patient care.
About Us
We are a friendly and supportive team, welcoming and caring towards our patients. We offer a range of benefits, including membership of the NHS pension scheme and a staff perks package. If you are a motivated and experienced individual who is passionate about delivering exceptional patient care, we would love to hear from you.
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