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Reception Manager
1 month ago
Fischer's, a charming neighbourhood restaurant in Marylebone, seeks a skilled Reception Manager to lead our front-of-house team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service.
Why work with us:
- We offer personalized training, mentorship, and career development opportunities to help you grow professionally.
- Enjoy attractive bonuses, discounts on gym memberships, retail, and travel, as well as access to industry supplier trips and masterclasses.
- Take advantage of enhanced maternity and paternity leave, discounted rates at our restaurants, and access to mental health counseling and legal advice.
- Develop your skills with English lessons and contribute to our team's success by sharing your ideas and initiatives.
The role of Reception Manager:
- Lead the reception team during busy services, creating a warm and welcoming atmosphere for guests.
- Mentor and motivate receptionists to deliver outstanding guest service and uphold the highest standards of hospitality.
- Manage reservations and walk-ins efficiently, ensuring a smooth flow of guests.
- Nurture relationships with guests, making them feel valued and appreciated.
- Communicate effectively with other departments to ensure seamless service.
- Handle guest queries professionally and provide ongoing training to reception staff.
- Contribute to management meetings, sharing ideas to enhance guest services and overall guest experience.
What we're looking for in a Reception Manager:
- Previous managerial experience in a similar restaurant environment.
- Strong leadership and interpersonal skills, with excellent communication skills.
- Excellent organizational and multitasking abilities.
- A passion for hospitality and a desire to exceed guest expectations.
- Experience with SevenRooms or Open Table systems is beneficial.
- A guest-centric mindset with a commitment to delivering exceptional service.
Expected earnings from £19.72 per hour.
Fischer's is part of The Wolseley Hospitality Group, a portfolio of restaurants that values investing in people and fostering a strong sense of family and mutual respect.
We create Places where People feel they Belong.
