Reception Manager

4 weeks ago


London, Greater London, United Kingdom Francis Grove Surgery Full time
Job Title: Reception Manager/Deputy Reception Manager

We are seeking a highly skilled and experienced Reception Manager/Deputy Reception Manager to join our team at Francis Grove Surgery. As a key member of our practice team, you will be responsible for providing exceptional patient care and ensuring the smooth running of our reception area.

About the Role:

This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to develop your leadership skills and make a real difference to our patients' lives.

Key Responsibilities:
  • Provide leadership and support to the reception team, ensuring that all tasks are completed efficiently and effectively.
  • Manage the E-consultations and patient queries, ensuring that they are directed to the appropriate clinicians or staff.
  • Support the current Reception Manager with arranging cover for sickness/annual leave periods, planning and implementing change, and supporting staff with difficult situations/patients.
  • Ensure that all interactions with patients are managed professionally, compassionately, and in line with practice standards.
Person Specification:

We are looking for a candidate with:

  • Experience of managing staff in a busy environment.
  • Experience of delegation, customer service, and de-escalating verbal complaints.
  • Excellent IT skills and the ability to multitask and prioritize.
  • Desirable: experience of working in a GP practice, being a medical receptionist, or holding a senior/deputy manager role.
What We Offer:

We offer a competitive salary, membership of the NHS pension scheme, and a staff perks package. You will also have the opportunity to work in a supportive and friendly team, with opportunities for internal promotion and learning and development.

Francis Grove Surgery is a great place to work, with a strong focus on patient care and staff well-being. We are committed to providing a high-quality service to our patients, and we are looking for a candidate who shares our values and is passionate about delivering exceptional patient care.



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