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Reception Manager
1 month ago
We are seeking a skilled and charismatic Reception Manager to lead our front-of-house team at Alba Restaurant, a renowned Italian eatery in the heart of London.
As a key member of our team, you will be responsible for ensuring seamless guest experiences, from initial contact to departure. Your exceptional communication skills, attention to detail, and ability to multitask will be essential in maintaining our high standards of service.
Key responsibilities include:
- Managing the daily operations of the reception area, including staffing, scheduling, and performance management.
- Greeting and assisting guests, visitors, and employees in a professional and courteous manner.
- Answering phone calls, emails, and inquiries promptly and efficiently.
- Coordinating meetings and events, ensuring all arrangements are made accurately and timely.
- Maintaining the cleanliness and organization of the reception area and surrounding areas.
- Handling administrative tasks such as managing office supplies, processing mail, and maintaining records.
- Implementing and enforcing company policies and procedures related to reception operations.
Requirements:
- Previous experience in reception management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office and other office software.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Attention to detail and a commitment to excellence.
Benefits & Rewards:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Recognition and rewards for outstanding performance.
- Access to our employee assistance program.
We offer a dynamic and supportive work environment, and we are committed to helping our team members achieve their full potential. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
