Night Guest Communication Executive
1 month ago
Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.
The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over night.
- Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
- Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
- Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Support and execute the night time reporting requirements of the department (end of day, daily log...)
General Requirements
- Experience with customer service techniques and reservation within a similar work environment.
- High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
At the Peninsula London, we look after:
Your financial wellbeing:
- Excellent salary package
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan
Your medical care:
- Medical cash plans including optical and dental coverage
- Enhanced maternity and paternity leave plan
Your daily health routine:
- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
- High street and online shopping discounts
- Rewards and recognition initiatives
- Dry cleaning for uniforms and work attire
We are delighted to receive your CV and will liaise with suitable candidates directly.
AMRT1_UKCT
-
Guest Communication Executive
3 weeks ago
South West London, London, United Kingdom The Peninsula London Full timeIdeally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks,...
-
Guest Experience Executive
3 weeks ago
West London, London, United Kingdom Browns Hotel Full timeWhy join us at Rocco Forte Hotels? At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per...
-
Guest Communication Manager
8 hours ago
London, Greater London, United Kingdom The Peninsula London Full timeAbout the RoleThe Peninsula London is seeking a highly skilled Guest Communication Supervisor to join our team. As a key member of our Guest Communications Team, you will play a vital role in providing exceptional service to our guests, exceeding their expectations and delivering a personalized experience.Key ResponsibilitiesLead and manage a team of Guest...
-
Guest Relations Executive
1 month ago
West London, London, London, United Kingdom The Dilly Full timeOnce a magnet for the great and good of the city, the traditional British influence is reflected to this day. Sitting right in the heart of Piccadilly, our hotel is as London as it gets! The Dilly has built a reputation as one of the Citys finest. Bringing together luxury and history (having once had the patronage of King George V!), we bring the best of...
-
Guest Services Administrator
1 day ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
-
Guest Services Administrator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
-
Night Concierge
2 days ago
South West London, London, United Kingdom Property Management Recruitment Full timeOur client is currently seeking an experienced concierge to join the team at a luxury development in Westminster.The shift pattern will be 4 nights on and 4 nights off with working hours 8pm - 8am. Main duties:Deliver excellent customer service to all residents.Greet all residents professionally and courteously.Proactively anticipate resident's needs.Aid...
-
Guest Services Coordinator
1 day ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
-
Guest Services Coordinator
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
-
Guest Relations Executive
3 weeks ago
South West London, London, United Kingdom 51 Buckingham gate Full timeTaj 51 Buckingham Gate, Suites & ResidencesOnce the home of Lords and Ladies of the Royal Court, Taj 51 Buckingham Gate now provides its guests with some of the most spacious and luxurious accommodation and finest personal service in London, featuring Taj's acclaimed Golden Keys Concierge Service.Three palatial townhouses overlook a private courtyard,...
-
Guest Services Associate
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJoin Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...
-
Night Guest Service Ambassador
1 week ago
London, Greater London, United Kingdom Broadwick Soho Full timeAbout the RoleWe are seeking a highly skilled and experienced Night Guest Service Agent to join our team at Broadwick Soho. As a Night Receptionist, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide friendly, efficient registration and information to all guests,...
-
Night Guest Service Manager
2 days ago
London, Greater London, United Kingdom RBH HOTELS UK LTD Full timeLife of a Night Guest Service Manager at RBH Hotels UK LTDYou will be responsible for the running of the Reception shift during nights, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty...
-
Night Guest Experience Expert
2 months ago
London, Greater London, United Kingdom Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are hiring for a Night Guest Experience Expert Your new career at the London Marriott Canary Wharf Hotel &...
-
Night Guest Experience Expert
2 months ago
London, Greater London, United Kingdom Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are hiring for a Night Guest Experience ExpertYour new career at the London Marriott Canary Wharf Hotel & Executive...
-
Regional Sales Executive
3 weeks ago
London, Greater London, United Kingdom John Guest Full timeJob Title: Area Sales ManagerCompany: John GuestJohn Guest is a prominent player in the manufacturing of high-quality plumbing and beverage dispensing solutions. Our commitment to innovation and sustainability drives us to make a meaningful difference in the industry and the communities we serve. We operate globally, fostering an environment that promotes...
-
Guest Services Team Leader
1 day ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...
-
Guest Services Team Leader
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...
-
Guest Services Team Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeGuest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...
-
Night Receptionist
3 weeks ago
South West London, London, United Kingdom The Cavendish London Full timeWe are looking for charming and thoughtful individualswith a passion for service excellence to join our team as a NightReceptionist. As aNightReceptionistyou will: Be thefirst point of contact during the night for guests, visitors and colleagues delivering an excellent guest experienceManages night hotel operations by checking arrivals and departures...