Guest Communication Executive

3 weeks ago

South West London, London, United Kingdom The Peninsula London Full time

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.


The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.


  • An exceptional opportunity to join our high-profile flagship hotel in London
  • Market-leading remuneration, service charge, and attractive benefits
  • Join our award-winning group, working alongside a highly experienced team


Key Accountabilities

  • Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over day or night.
  • Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
  • Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
  • Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
  • Support and execute the night time reporting requirements of the department (end of day, daily log...)


General Requirements

  • Experience with customer service techniques and reservation within a similar work environment
  • High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
  • Passion and appreciation of quality luxury hotel service with exceptional communication skills.
  • Excellent time management and organization, highly adaptable, naturally positive.
  • Flexibility and capability of working under pressure.


At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan


Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan


Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions


Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire


We are delighted to receive your CV and will liaise with suitable candidates directly.


AMRT1_UKCT

  • Night Guest Communication Executive

    1 month ago

    South West London, London, London, United Kingdom The Peninsula London Full time

    Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks,...

  • Guest Experience Executive

    3 weeks ago

    West London, London, United Kingdom Browns Hotel Full time

    Why join us at Rocco Forte Hotels? At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per...

  • Guest Relations Executive

    1 month ago

    West London, London, London, United Kingdom The Dilly Full time

    Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Sitting right in the heart of Piccadilly, our hotel is as London as it gets! The Dilly has built a reputation as one of the Citys finest. Bringing together luxury and history (having once had the patronage of King George V!), we bring the best of...

  • Guest Relations Executive

    3 weeks ago

    South West London, London, United Kingdom 51 Buckingham gate Full time

    Taj 51 Buckingham Gate, Suites & ResidencesOnce the home of Lords and Ladies of the Royal Court, Taj 51 Buckingham Gate now provides its guests with some of the most spacious and luxurious accommodation and finest personal service in London, featuring Taj's acclaimed Golden Keys Concierge Service.Three palatial townhouses overlook a private courtyard,...

  • Guest Services Administrator

    1 day ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Services Administrator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Communication Manager

    8 hours ago

    London, Greater London, United Kingdom The Peninsula London Full time

    About the RoleThe Peninsula London is seeking a highly skilled Guest Communication Supervisor to join our team. As a key member of our Guest Communications Team, you will play a vital role in providing exceptional service to our guests, exceeding their expectations and delivering a personalized experience.Key ResponsibilitiesLead and manage a team of Guest...

  • Guest Services Coordinator

    1 day ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Associate

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Join Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...

  • Regional Sales Executive

    3 weeks ago

    London, Greater London, United Kingdom John Guest Full time

    Job Title: Area Sales ManagerCompany: John GuestJohn Guest is a prominent player in the manufacturing of high-quality plumbing and beverage dispensing solutions. Our commitment to innovation and sustainability drives us to make a meaningful difference in the industry and the communities we serve. We operate globally, fostering an environment that promotes...

  • Guest Experience Manager

    1 week ago

    South West London, London, London, United Kingdom Conrad London St. James Full time

    WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.Conrad London St Jamesis one of Hiltons three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top...

  • Guest Services Team Leader

    1 day ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Services Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Services Team Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Guest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...

  • Guest Services Associate

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Position SummaryWe are looking for a committed professional to become part of our team as a Customer Service Representative. In this position, you will serve as the initial point of contact for clients and visitors entering our establishment. Your responsibilities will encompass welcoming guests, supporting meetings and events, overseeing meeting spaces, and...

  • Guest Relations Executive

    1 month ago

    Central London, London, London, United Kingdom Claridge's Full time

    Guest Relations ExecutiveClaridgesWe are seeking a driven Guest Relations Executive to join our growing team here at Claridges. Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are...

  • Deputy Guest Services Manager

    1 day ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Deputy Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Guest Communications Specialist

    1 day ago

    London, Greater London, United Kingdom The Botree Full time

    Job SummaryThe BoTree Luxury Hotel is seeking a skilled Guest Communications Specialist to deliver exceptional customer experiences to our discerning guests. As a key member of our team, you will be responsible for handling all guest communications, managing reservations, and coordinating with various departments to ensure seamless service delivery.Key...