Guest Communications Specialist

5 days ago

London, Greater London, United Kingdom The Botree Full time

Job Summary

The BoTree Luxury Hotel is seeking a skilled Guest Communications Specialist to deliver exceptional customer experiences to our discerning guests. As a key member of our team, you will be responsible for handling all guest communications, managing reservations, and coordinating with various departments to ensure seamless service delivery.

Key Responsibilities

  • Guest Communication: Efficiently handle all guest inquiries, complaints, and feedback via phone, email, and in-person interactions.
  • Reservation Management: Manage guest reservations, preferences, and special requests to ensure accurate and timely service delivery.
  • Departmental Coordination: Collaborate with various departments, including front desk, housekeeping, and food and beverage, to ensure seamless service delivery and guest satisfaction.
  • Guest Feedback: Monitor and respond to guest feedback, ensuring that all concerns are addressed promptly and professionally.

Requirements

  • Previous Experience: Previous experience in a luxury hotel or customer-facing role, with a proven track record of delivering exceptional customer service.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests, colleagues, and management.
  • Language Skills: Strong written and spoken English skills, with the ability to communicate effectively with guests and colleagues.
  • Alignment with Company Values: Alignment with The BoTree's core values of Truth, Love, and Compassion, with a commitment to delivering exceptional customer experiences.

Benefits

  • Competitive Salary: A competitive salary and benefits package, including discounts on hotel rooms, cycle to work scheme, and access to the gym at our sister property.
  • Employee Assistance Program: Access to a dedicated employee assistance program, including Health Assured and Wagestream financial well-being.
  • Professional Development: Opportunities for professional development and growth, with a commitment to delivering exceptional customer experiences.
  • Work-Life Balance: A healthy work-life balance, with 28 days holiday per year, including public and bank holidays, increasing to 33 days.

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