Night Concierge

6 days ago

South West London, London, United Kingdom Property Management Recruitment Full time

Our client is currently seeking an experienced concierge to join the team at a luxury development in Westminster.

The shift pattern will be 4 nights on and 4 nights off with working hours 8pm - 8am.

Main duties:

  • Deliver excellent customer service to all residents.
  • Greet all residents professionally and courteously.
  • Proactively anticipate resident's needs.
  • Aid and engage with all guests/residents and colleagues within the development.
  • Always act as an ambassador for the company.
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  • Verify all visitors, suppliers, and contractors.
  • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
  • Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  • Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
  • Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
  • Ensure the communal areas are always kept clean, tidy, and presentable.
  • Report any incidents, problems, or complaints to the appropriate manager promptly.
  • Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
  • Complete the am/pm/overnight operational reports and handover and report any operational issues.
  • Assist with Move In's/Move Out's.

Requirements:

  • Experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.


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