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Concierge (Night) - Permanent Position

2 months ago


London, Greater London, United Kingdom Ballymore Full time

Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at Ballymore. As a Concierge, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a smooth and enjoyable experience for all.

Key Responsibilities

  • Provide timely and efficient responses to all requests and enquiries from residents and guests.
  • Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
  • Accept and issue resident's parcels.
  • Meet and greet all residents, guests and clients, demonstrating a high level of professionalism and courtesy.
  • Ensure the smooth running of communication systems within the estate, including telephone, radio's, internal intercom system, and life.
  • Ensure only authorized persons are given access to areas.
  • Issue visitor parking permits and provide explanations to onsite parking procedures.
  • Aid the Security of the estate by communicating regularly with them, including informing them of any concerning matters that have been notified to concierge.
  • Liaise with cleaning staff regarding domestic rubbish being removed from apartments and remove rubbish if necessary, following operating procedures.
  • Correctly report any security / health and safety issues.
  • Correctly report any incidents or complaints.
  • Safekeep security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
  • Issue keys only to the correct personnel / residents, strictly checking that the appropriate authorization & disclaimers are in place.
  • Cross train other resort departments.
  • Receive and issue residents' dry cleaning/laundry, ensuring relevant paperwork is completed.
  • Audit apartment & Estate keys during night shift, with follow up for any missing keys with the last person in possession.
  • Proactively deal with maintenance and cleaning problems that are identified within the estate.
  • Securely handle people's data, ensuring the PC is locked when not in use or nearby, and comply with GDPR.
  • Report any accidents and record in the accident book as appropriate.
  • Turn on and off the lobby lights at the appropriate times.
  • Ability to handle high pressure moments where many people may be queuing, and the capacity to deal with complex issues and stay calm when dealing with challenging people.
  • Conduct monthly stock checks of the first-aid box, concierge stock within concierge office, and requisition supplies as appropriate.
  • Assist residents in a friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Know all essential aspects of the resort.
  • Build a good rapport with residents.

Requirements

  • Polite and confident with a great deal of patience.
  • Ability to multi-task and time-manage.
  • Strong verbal and written communication skills.