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Customer Support Coordinator
3 months ago
Key Objectives and Responsibilities:
- To provide a high level of telephone based and electronic e-mail support in relation to all client administration
- To process all sales orders in an accurate and timely manner
- To manage all invoicing processes accurately and within set time frames
- To administer all stock returns to third party warehouse
- Managing queries in relation to order status
- Track all customer orders to final delivery point
- Effective liaison with warehouse regarding delivery schedule / priority shipments
- Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team
- Build and maintain professional relationships with key contacts (internal and external)
- Assist the operations and logistics team leader in all “ad hoc” projects as required
- Plan and manage workloads adhering to all company SLA’s
- Provide backup to colleagues within the sales admin team
- Daily filing / general office housekeeping
- To display an alignment with company values including passion, integrity, honesty and respect
- Other ad hoc duties as requested by Head of Customer Support
Experience & Qualification Requirements:
Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience)
Intermediate & Advanced Microsoft Office skills, including Excel
SAP experience would be beneficial, but training can be provided
English language essential, European language desirable
Ability to communicate on all levels in a clear and concise manner both verbally and electronically