Front of House Assistant

3 weeks ago


Southwold Suffolk, Suffolk, United Kingdom Adnams Plc Full time

Assistant - The Swan

The Swan is our flagship hotel, and we are proud to have been awarded the prestigious AA 4 Red star recognising our hotel as one of the very best in the country. In addition, we have been awarded two Rosettes for our amazing food in our beautiful restaurant. Perfectly located on Southwold Marketplace and just minutes' walk from the stunning Southwold beach, this is the ultimate location to work.

The team enjoy working under the guidance of Liliane, our General Manager developing their skills along the way. We want each member of our team to grow, develop and progress within Adnams, whether that is within The Swan or one of our other locations. We are committed to providing you with continual training and development to support you with your career goals and progression within the hotel and wider business.

We offer an excellent package for our Front of House Assistants including -

  • Competitive Salary
  • Company Pension
  • Life Assurance
  • Share Incentive Plan
  • 28 days holiday
  • Career Development Opportunities
  • Wellbeing Programmes
  • Fabulous employee discounts
  • TIPS

What do you need to know about Adnams and our Team?

We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.

We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.

Our success is because of our people, who are at the heart of everything we do really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.

What are we looking for in our Front of House Assistants:

We are looking for a Front of House Assistant that is enthusiastic and energetic who will deliver fabulous customer experiences every time creating memorable moments for our lovely customers during their visit with us.

With a passion for hospitality, you may have some previous pub, restaurant, or hotel experience but what is important is that you have a friendly manner and enjoy engaging with our guests.

The successful candidate will be a hard-working team player that can use their own initiative and work well under pressure and enjoys working with people.

As part of our team you will happily meet and greet our customers with a smile, setting and cleaning tables and service areas, be confident taking orders and serving food and drinks whilst liaising with the kitchen teams to ensure a smooth service.

We will provide all the training you need to get you up to speed with how we like things done.

The Swan operates 7 days a week so flexibility is required to work a variety of shifts including mornings, evenings and weekends.

What's in it for you?

Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.

Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.

Pay rates

21+ = £11.44 per hour

18 - 20's = £11.00 per hour

Under 18's = £9.00 per hour


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