Cluster Sales Manager

3 weeks ago

South West London, London, United Kingdom Resident Hotels Full time

Are you interested in progressing your career in Sales and looking for a new challenge?

Resident Hotels is seeking an enthusiastic Cluster Revenue Manager - Maternity Cover to join our growing team, creating personalised experiences to mirror our guests onsite experience.

Resident Hotels is a specialist Hotel Management platform, that manages three hotel brands The Resident, Sleeperz and Cityroomz. We currently manage 9 hotels across the three brands with a 10th, The Resident Edinburgh, opening in 2024.

As our next Cluster Revenue Manager - Maternity Cover at Resident Hotels, you will:

  • Develop and execute sales strategies tailored to the hotel market the hotels operate in, ensuring alignment with overall business objectives.
  • Liaise closely with the revenue management, analytics, and reservations departments to ensure efficient use of systems like PMS, RMS, Cvent and Intelligence systems.
  • Lead proactive and reactive sales efforts across account sales, business travel, utilizing CRM & PMS systems to manage and track business development.
  • Collaborate with the revenue and marketing teams to implement sales and groups campaigns.
  • Work with revenue management to use STR reports and other analytics tools to understand market trends and competitor positioning, adapting sales strategies to optimize revenue and market share.
  • Manage budgets in collaboration with departments using tools like Ideas for financial planning and forecasting.
  • Build strong partnerships with travel partnerships to increase property visibility and attract affluent clients.
  • Lead a high-performing sales approach by setting clear goals in the form of KPIs and KPOs relating to the overall financial plan of the hotels.
  • Foster a positive, inclusive team culture that encourages collaboration across the hotels departments, and larger company with key specialists like revenue management, sales, and analytics.
  • Actively participate in any company wide, trade, regional, national and local sales initiatives
  • Promote the image of the Company and the hotels by the provision of quality customer care standards both internally and externally

Essential skills, knowledge and experience required:

  • Experienced sales professional with experience in the hotel market and account management
  • Bachelors Degree in Hospitality Management or related field preferred
  • 5+ years of sales experience in hotels sales, with proficiency in systems like Opera, Guestline, Duetto and STR, Analytic, CRM tools UK hotels market expertise: Proven experience in developing focused sales strategies in collaboration with internal teams like revenue management and marketing.
  • Warm and personable communication style, capable of building long-term relationships with both internal teams and external partners.
  • Collaboration: Strong ability to work closely across the hotel departments and with a larger companys sales team, demonstrating teamwork.
  • Systems knowledge: Proficiency in industry-standard systems such as STR, Duetto, RFP systems / portals and the GDS to effectively manage market segments. Proficient in budgeting and financial management, using tools such as Ideas to forecast, plan, and track revenue. Proficient in MS Word, PowerPoint, Excel and online tools.

Core Competencies

  • Team leadership: Ability to lead and motivate across a team, setting clear goals and tracking performance to achieve results. Ability to work under pressure to deadlines.
  • Expertise in: Negotiation, account management and problem-solving skills, with the ability to adapt quickly in a dynamic, luxury-focused environment.
  • Communication: Warm and clear communication, with the ability to build strong relationships with luxury clients, colleagues, and partners.
  • Collaboration: Works effectively with key departments such as revenue, analytics, and reservations to optimize the use of systems and achieve shared goals.
  • Adaptability: Skilled at adjusting strategies to align with market trends and business goals,
  • Teamwork: Builds a collaborative sales environment by working closely with a wider company sales team and other internal departments.
  • Results-Oriented: Leverages systems like PMS and market Intelligence to drive revenue growth, increase market share, and deliver exceptional guest experiences in the market.

Why work for us as a Cluster Sales Manager - Maternity Cover?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

  • Competitive Salary and Annual Salary Reviews
  • Annual Bonus Scheme
  • Online Learning Hub with fully bespoke L&D Programme
  • Wellbeing Programme supporting mental, physical and financial health
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Free overnight stay for new team members
  • Discounted rates for yourself, friends & family at our hotels
  • Freebies and Discounts with free membership to Perkbox
  • Refer a Friend Bonus of £100
  • Milestone rewards to celebrate work anniversaries - including additional holiday and a free stay
  • Online Community to share news and celebrate successes
  • Pension Contribution
  • Company Sick Pay
  • Complimentary snacks, drinks and weekly fruit baskets for the whole team
  • Any many more

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.

Resident Hotels Ltd(RHL) is a specialist Hotel Management platform, that manages three hotel brands The Resident, Sleeperz and Cityroomz. Owned by MF&P and Mactaggart Family, RHL is led by CEO David JM Orr and is based in central London. The Resident was launched in February 2020, with four hotels in Central London and one in Liverpool, with Edinburgh opening in June 2024. The Resident is an Upper Upscale (STR) personable home-from-home brand providing excellent rooms, in exceptional locations with heartfelt hospitality. All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,200 London hotels on TripAdvisor and NPS score for 2022 over 90. Sleeperz and Cityroomz are midscale (STR) design-led Budget hotels which since September 2022 have been operated by RHL. Pipeline plans for the Brands currently anticipate the potential for 2000 rooms for The Resident in the UK and Ireland and a similar quantum in due course for Sleeperz/Cityroomz.


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