Relationship Manager

2 weeks ago


Reading, United Kingdom eCapital Commercial Finance UK Full time
Job Description

Our story

eCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to unlock the potential of their assets to give better, faster access to the capital they require.


You will be joining our UK South Operations team at a very exciting time, after years of exponential growth. Since our launch in 2001 we have grown to 180 employees in the UK and approx. 700 employees across the eCapital group with offices in US, Canada as well as the UK.


The role

To proactively manage the client relationship across a mixed portfolio of funding lines. Seek opportunities and determine effective strategies to manage the risk; prolonging the life of the clients facility.


Main Duties

  • To lead and engage a team to deliver an excellent operational service to the Clients within their own allocated portfolios and to set targets to achieve this objective.
  • Undertake monthly portfolio reviews with your Client Manager ensuring a “deep dive” approach in reviewing client performance in conjunction to Risk.
  • Drive your team’s performance (with Line Management of Client Manager) as per the Company and individual targets outlined to you as part of your continued development plan and 1:1 meeting.
  • Client Visits and Onboarding Meetings
  • Drive Take On Process in collaboration with Sales team and Client Manager.
  • On-boarding meetings prior to pay out and ensure all pre-commencement conditions are completed in advance of first payment.
  • Where required, be able to review and analyse all data; including but not limited to, all book debt documentation, client or debtor contracts, financial information, including management accounts and Cashflows to make a determination on the risk levels associated with the client.
  • Client Complaints – Proactive management of client complaints ensuring they are escalated through appropriate channels or where applicable as per UK Finance complaint policy.
  • Funding & Fee Negotiations – Client retention is at the heart of portfolio management. You are to maintain a strong and empathic relationship with all clients. You are to generate a knowledgeable understanding of their funding requirements and where applicable secure their commitment to e-Capital CF by successfully negotiating fees or funding limits. You will be required to have a thorough understanding of eCapital CF client legal documentation
  • If required you will be expected to cover your Client Manager in the event of absences in relation to managing client payment requests/uploading of invoices/raising appropriate paperwork for HI and Overpayments.
  • Have a knowledgeable, careful, and intuitive risk expertise approach in which to identify and maintain considered and appropriate risk recoveries or exit strategies for each client on behalf of eCapital CF.


Why join us?


  • Relationship Manager

    3 weeks ago


    Reading, United Kingdom eCapital Commercial Finance UK Full time

    About the RoleeCapital Commercial Finance UK is seeking a skilled Relationship Manager to join our UK South Operations team. As a key member of our team, you will be responsible for proactively managing client relationships across a mixed portfolio of funding lines.Main ResponsibilitiesLead and engage a team to deliver an excellent operational service to...

  • Relationship Manager

    4 weeks ago


    reading, United Kingdom eCapital Commercial Finance UK Full time

    Our story eCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Reading. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute strategies...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals in Reading, UK.Key Responsibilities:Manage client relationships to ensure their needs are met.Develop new business opportunities with potential clients.Prepare and deliver presentations and proposals to clients.Collaborate with internal teams to deliver products and...


  • Reading, Reading, United Kingdom Equal Approach Ltd Full time

    SSE is a leading energy company with big ambitions to be a part of a low carbon world. Our team is responsible for helping the business to procure services and materials in a timely and cost-effective way, ensuring all service providers are compliant and continue to meet contractual obligations and business needs.The successful candidate will be responsible...

  • Relationship Manager

    4 weeks ago


    Reading, United Kingdom eCapital Commercial Finance UK Full time

    Our storyeCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to...

  • Relationship Manager

    4 weeks ago


    Reading, United Kingdom eCapital Commercial Finance UK Full time

    Our storyeCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account ExecutiveWe are seeking a skilled Account Executive to manage client relationships, drive revenue growth, and ensure customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and exceeded.Identify and develop new business opportunities with potential clients, leveraging...


  • Reading, United Kingdom NatWest Group Full time

    Customer Service & Operations, Customer Relationship Management Apprentice - Reading, United Kingdom- Apprenticeship- Full Time#R-00232909


  • Reading, United Kingdom Anderson Wright Consulting Full time

    Job OverviewThe Anderson Wright Consulting seeks a highly skilled professional to manage customer relationships and provide exceptional service. As a key member of our team, you will be responsible for developing and maintaining strong customer connections to meet business objectives.


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account Executive RoleWe are looking for a results-driven Account Executive to join our team at beBee Professionals in Reading, United Kingdom.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met.Identify and develop new business opportunities with potential clients.Prepare and deliver tailored presentations and proposals...

  • Account Manager

    7 days ago


    Reading, Reading, United Kingdom MacGregor Black Full time

    Account Manager Role OverviewWe are seeking a seasoned Account Manager to join our team at MacGregor Black. As a key member of our consumer goods sales team, you will be responsible for managing and maintaining long-term relationships with our key customers.Key ResponsibilitiesCreate and implement account plans that align with company objectives.Develop and...


  • Reading, Reading, United Kingdom Black Box Full time

    At Black Box, we are seeking a Strategic Vendor Relationship Manager to join our team. This role is responsible for strategically sourcing and managing the external workforce for services projects.Main Responsibilities:Develop and implement vendor management strategies to optimize the performance of the vendor ecosystemNegotiate contracts and terms to ensure...

  • Relationship Manager

    4 weeks ago


    Reading, UK, Berkshire, United Kingdom eCapital Commercial Finance UK Full time

    Our storyeCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    We are looking for a Client Relationship Specialist to manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their main point of contact.Identify new sales opportunities...


  • Reading, Reading, United Kingdom Novus Property Solutions Ltd Full time

    About the Role:We are seeking a skilled Client Relationship Manager to join our team at Novus Property Solutions Ltd. As a key member of our organization, you will play a vital role in supporting site or contract with liaison between customers, clients, and the wider community.Key Responsibilities:Lead on delivering all added value contractual commitments,...


  • Reading, Reading, United Kingdom beBee Professionals Full time £35,000 - £55,000

    beBee Professionals in Reading is seeking a Client Relationship Specialist to join our growing team. The ideal candidate will have a strong understanding of CRM software and client relationship management, as well as excellent communication and negotiation skills.Key Responsibilities:Manage and maintain relationships with existing clients, acting as their...


  • Reading, Reading, United Kingdom eflow Global Full time

    We are seeking an experienced Enterprise Relationship Executive to join our team and drive revenue growth and customer satisfaction. As an Enterprise Relationship Executive, you will be responsible for managing and nurturing relationships with our SME clients.The ideal candidate will have a proven track record in customer success or client relationship...


  • Reading, Reading, United Kingdom IQVIA Full time

    About the Job:We are looking for an experienced Client Relationship Director to join our team. The successful candidate will have a strong track record of managing client accounts and delivering successful projects within a medical communication setting.Job Description:Lead client accounts, fostering strong and enduring relationships to maximize revenue and...


  • Reading, Reading, United Kingdom Bracebridge Care Group Full time

    Transform Lives as a Care Home Sales and Relationship ManagerWe are seeking an exceptional individual to join our team at Bracebridge Care Group as a Care Home Sales and Relationship Manager. As the face of our care home, you will play a vital role in helping families make informed decisions about their loved ones' care.Key Responsibilities:Foster strong...