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Relationship Manager

2 months ago

Reading, United Kingdom eCapital Commercial Finance UK Full time

Our story

eCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to unlock the potential of their assets to give better, faster access to the capital they require.


You will be joining our UK South Operations team at a very exciting time, after years of exponential growth. Since our launch in 2001 we have grown to 180 employees in the UK and approx. 700 employees across the eCapital group with offices in US, Canada as well as the UK.


The role

To proactively manage the client relationship across a mixed portfolio of funding lines. Seek opportunities and determine effective strategies to manage the risk; prolonging the life of the clients facility.


Main Duties

  • To lead and engage a team to deliver an excellent operational service to the Clients within their own allocated portfolios and to set targets to achieve this objective.
  • Undertake monthly portfolio reviews with your Client Manager ensuring a “deep dive” approach in reviewing client performance in conjunction to Risk.
  • Drive your team’s performance (with Line Management of Client Manager) as per the Company and individual targets outlined to you as part of your continued development plan and 1:1 meeting.
  • Client Visits and Onboarding Meetings
  • Drive Take On Process in collaboration with Sales team and Client Manager.
  • On-boarding meetings prior to pay out and ensure all pre-commencement conditions are completed in advance of first payment.
  • Where required, be able to review and analyse all data; including but not limited to, all book debt documentation, client or debtor contracts, financial information, including management accounts and Cashflows to make a determination on the risk levels associated with the client.
  • Client Complaints – Proactive management of client complaints ensuring they are escalated through appropriate channels or where applicable as per UK Finance complaint policy.
  • Funding & Fee Negotiations – Client retention is at the heart of portfolio management. You are to maintain a strong and empathic relationship with all clients. You are to generate a knowledgeable understanding of their funding requirements and where applicable secure their commitment to e-Capital CF by successfully negotiating fees or funding limits. You will be required to have a thorough understanding of eCapital CF client legal documentation
  • If required you will be expected to cover your Client Manager in the event of absences in relation to managing client payment requests/uploading of invoices/raising appropriate paperwork for HI and Overpayments.
  • Have a knowledgeable, careful, and intuitive risk expertise approach in which to identify and maintain considered and appropriate risk recoveries or exit strategies for each client on behalf of eCapital CF.


Why join us?

Join one of the fastest growing companies in the Invoice Finance Industry

Listed in the Inc. 5000 fastest growing private companies

‍♂️Friendly and welcoming team with various social events throughout the year

Career development and option of obtaining professionally recognised qualifications from UK Finance

️Starting on 25 days holiday, service related additional leave and “feel good days”

Competitive pension, death in service benefits and annual bonus scheme

❤️‍ Private healthcare with GP service, optical, dental and wellbeing support

Voted great place to work by the Secured Lender 2022

Unit Incentive programme (subject to eligibility)

Enhanced Maternity and Paternity Scheme (subject to eligibility)


To be considered you will need to demonstrate the following:

  • Previous experience within the Invoice Finance/discounting Industry - essential
  • Previous experience working in credit control - essential
  • Previous experience with mentoring and managing credit controllers would be preferred
  • Although not essential, English and Maths at grade A-C/9-4 would be preferred
  • Commercially driven, customer centric with practical and intuitive risk awareness
  • Ability to undertake numerical analysis and financial interpretation


Desired attributes and behaviours:

  • Ability to build rapport swiftly
  • Good written and verbal communication skills
  • Good listening and problem solving skills
  • Attention to detail
  • Ability to manage time effectively
  • Negotiation skills
  • Creative thinking


Additional information:

Full driving licence is required

Our hybrid policy is 4 days a week in the office, 1 day from home


Equity, Diversity, and Inclusion

We are an equal opportunities employer and care about creating working environments and cultures where every individual can feel safe, a sense of belonging and is empowered to achieve their full potential.

We are proud of our collaborative and diverse teams, working together across a mix of different nationalities, ages, accents, race, culture, religion, visible and invisible disabilities, neurodiversity, sexual orientation, gender identity, physical appearance, political opinion, those with caring responsibilities as well as coming from a variety of different socio-economic circumstances and other different personal characteristics and experiences. If you require any reasonable adjustments throughout the recruitment process, please let us know.