Product Support Leader EMEA

4 days ago


York, York City, United Kingdom Edmund Optics Full time

At Edmund Optics, we are seeking an experienced Product Support Manager EMEA to join our team.

This leadership role involves overseeing the Product Support Team to ensure exceptional customer service and support. Key responsibilities include:

  • Structuring and managing the Product Support Team to optimize operational efficiency.
  • Driving continuous improvement of sales processes and customer journeys.
  • Developing and implementing KPIs to measure team performance.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and proficiency in multiple languages. Additionally, they should be comfortable traveling occasionally and willing to adapt to changing priorities.

We offer a competitive salary range of £50,000 - £65,000 per annum, along with a comprehensive benefits package, including a company pension scheme, private medical & dental insurance, and extensive training opportunities.

This role offers flexibility in terms of location, with options available in York (UK), Mainz (Germany), or Lyon (France).



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