Product Support Manager EMEA

1 day ago


York, York City, United Kingdom Edmund Optics Inc., 14F., No.83, Sec Full time
Product Support Manager EMEA Job Description

The Edmund Optics Inc., 14F., No.83, Sec is seeking a highly skilled Product Support Manager EMEA to join our team in Mainz (Germany), York (UK), or Lyon (France). This office-based position requires a minimum of three years' experience in technical sales and/or product support.

Job Responsibilities:
  • Manage and develop the Product Support Team to maximize customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.

Salary: €65,000 - €80,000 per annum.

Requirements:
  • Minimum of three years' experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English, additional language skills preferred.


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