Technical Support and Sales Leadership Role
5 days ago
We are seeking a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team and drive sales growth in the European market.
The successful candidate will be responsible for structuring the Product Support Team for operational effectiveness, day-to-day management, and increasing regional customer satisfaction for technical and applications support activities.
Key Responsibilities:- Manage and develop the Product Support Team to maximize customer satisfaction and revenue growth.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
- Develop and implement a strategy for continuous improvement of sales processes and customer journeys.
- Track key performance indicators (KPIs) and report them to stakeholders.
- Collaborate with marketing to gather customer feedback and identify support needs.
- Minimum of three years' experience in technical sales and/or product support.
- Strong knowledge of sales and support processes.
- Excellent communication skills in English, additional language skills a bonus.
- Willingness to travel occasionally for meetings and tradeshows.
We offer a comprehensive compensation package, including a salary of £65,000 - £90,000 per annum, plus a range of benefits including company pension scheme, private medical & dental insurance, training and development opportunities, and company events.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
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