Technical Support and Sales Leadership Role

5 days ago


York, York City, United Kingdom Edmund Optics Full time
Role Summary
We are seeking a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team and drive sales growth in the European market.

The successful candidate will be responsible for structuring the Product Support Team for operational effectiveness, day-to-day management, and increasing regional customer satisfaction for technical and applications support activities.

Key Responsibilities:
  • Manage and develop the Product Support Team to maximize customer satisfaction and revenue growth.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
  • Develop and implement a strategy for continuous improvement of sales processes and customer journeys.
  • Track key performance indicators (KPIs) and report them to stakeholders.
  • Collaborate with marketing to gather customer feedback and identify support needs.
Requirements:
  • Minimum of three years' experience in technical sales and/or product support.
  • Strong knowledge of sales and support processes.
  • Excellent communication skills in English, additional language skills a bonus.
  • Willingness to travel occasionally for meetings and tradeshows.
Compensation Package:

We offer a comprehensive compensation package, including a salary of £65,000 - £90,000 per annum, plus a range of benefits including company pension scheme, private medical & dental insurance, training and development opportunities, and company events.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.


  • Sales Administrator

    4 weeks ago


    York, York City, United Kingdom Technical Prospects Ltd Full time

    Job DescriptionSales Administrator PositionWe are seeking an experienced Sales Administrator to provide professional administration support and coordination to our sales team.Main Responsibilities:Provide administrative support to the sales team.Coordinate sales-related activities.Manage sales data and reports.Requirements:Proven administration...


  • York, York City, United Kingdom Edmund Optics Inc., 14F., No.83, Sec Full time

    Technical Sales and Support Manager Job OpportunityWe are seeking a highly motivated Technical Sales and Support Manager to join our team in Europe. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving revenue growth, and leading our Product Support Team.Responsibilities:Manage the Product Support...


  • York, York City, United Kingdom Starbucks Full time

    About Us: At Starbucks, we are committed to delivering exceptional customer experiences and driving sales growth in a dynamic environment.The Role: As an Assistant Manager, you will play a key role in leading our team of baristas and managing store operations to drive sales growth and improve customer satisfaction.Responsibilities:Customer Service: Deliver...


  • York, York City, United Kingdom Acapella Recruitment Full time £24,128

    Fashion Store Leadership RoleAbout the Company:We are a leading menswear retailer with a rich history spanning over 75 years. Our presence extends across the UK through our stores and concessions.Compensation Package:The role comes with a competitive basic salary of up to £24,128 per annum, accompanied by an exceptional bonus and commission scheme, which...


  • York, York City, United Kingdom Meridian Business Support Limited Full time

    Job Summary:We are seeking an exceptional Branch Manager to lead our York branch, driving business growth and developing talent within a leading distributor of electrical products and solutions. This is a senior leadership position that requires strong strategic thinking and excellent interpersonal skills.The ideal candidate will be responsible for leading a...


  • York, York City, United Kingdom Meridian Business Support Limited Full time

    Senior Leadership Opportunity:We are seeking a highly experienced and motivated Branch Manager to join our team and drive business growth within a leading distributor of electrical products and solutions. As a key member of the leadership team, you will be responsible for leading a team of professionals, developing strategies to drive sales growth, and...

  • Sales Leadership Expert

    33 minutes ago


    York, York City, United Kingdom DoubleTree by Hilton Full time

    DoubleTree by Hilton: A Leading Venue in York CentreWe are seeking an experienced Sales Leader to join our team and lead the sales strategy for our 4-star DoubleTree by Hilton hotel, located in the heart of York city centre.About the Role:As a Sales Leader, you will be responsible for driving UK and international inbound sales revenue from all segments, with...


  • York, York City, United Kingdom Mercury Hampton Full time

    Job Title: EMEA Technical Sales DirectorJob Description:We are seeking a highly experienced EMEA Technical Sales Director to lead our sales team in Mercury Hampton. As a key member of our leadership team, you will be responsible for developing and implementing business strategies to drive revenue growth and expand our customer base.Your primary focus will be...


  • York, York City, United Kingdom Technical Prospects Ltd Full time

    Sales Office Administrator Job DescriptionOur client, an established business based in Boroughbridge, is seeking a highly skilled Sales Office Administrator to join their team.Job OverviewThe successful candidate will be responsible for providing administration support and coordination to the sales team, ensuring the smooth running of the office. This is a...


  • York, York City, United Kingdom Technical Prospects Ltd Full time

    Job DescriptionSales Office AdministratorWe are seeking a skilled Sales Office Administrator to provide administration support and coordination for our Boroughbridge sales office.Key Responsibilities:Ensure the smooth running of the sales officeProvide administrative support to the sales teamCoordinate sales activities and eventsRequirements:Excellent...


  • York, York City, United Kingdom Austin Fraser Full time

    Menswear Store Assistant Leadership Role - Austin FraserWe are currently seeking an experienced Assistant Store Manager to join our team at York Designer Outlet. As a key member of the management team, you will play a crucial role in driving sales growth, improving customer satisfaction, and maintaining high operational standards.Your primary...


  • York, York City, United Kingdom Randstad Construction and Property Full time

    We are looking for a talented Property Market Lead to join our team at Randstad Construction and Property.The successful candidate will have a strong background in property underwriting, excellent leadership and communication skills, and a proven ability to think strategically and innovate.About the Role:This is an exciting opportunity to lead and influence...


  • York, York City, United Kingdom Technical Prospects Ltd Full time

    Sales Administrator OpportunityTechnical Prospects Ltd is seeking a skilled Sales Administrator to join their team on a 12-18 month fixed term contract. Located in Boroughbridge, the successful candidate will provide administrative support and coordination to the sales force.About the RoleThis is a full-time position that requires strong administration...


  • York, York City, United Kingdom Verto People Full time

    Company OverviewVerto People is a global engineering manufacturer based in York, seeking a highly skilled Sales Engineer to join our team.Salary and BenefitsThe successful candidate will receive a competitive salary of £32,500 per annum, depending on experience. Additional benefits include 25 days holiday including bank holidays, pension scheme, and...


  • York, York City, United Kingdom Sanderson Full time

    OverviewWe are seeking a highly skilled Architect and Technologist Leader to join our team at Sanderson, a leading insurance company. This role involves overseeing key projects, including those related to risk, HR, legal, and finance.The estimated annual salary for this position is £145,000, based on experience and location in York.To excel in this...


  • York, York City, United Kingdom Edmund Optics Full time

    Product Support Manager EMEA at Edmund OpticsAre you a results-driven professional looking for a challenging role? Do you have experience in technical sales and product support? If so, we invite you to apply for our Product Support Manager EMEA position. In this role, you will lead a team of Sales & Applications Engineers to deliver exceptional customer...


  • York, York City, United Kingdom Marks and Spencer Full time

    We are seeking a highly skilled Sales and Support Specialist to join our retail team. As a Sales and Support Specialist, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and problem-solving skills.About the RoleThis is an exciting opportunity to work with a leading retailer like...


  • York, York City, United Kingdom Verto People Full time

    About the Role The successful candidate will have a sales, customer service, or technical background and will receive full training. The ideal candidate will come from a similar customer service position, ideally within engineering. Requirements Previous experience as an Internal Sales Engineer, Technical Sales Support Engineer, or similar role.Technical...


  • York, York City, United Kingdom Metso Corporation Full time

    We are looking for a highly motivated and experienced Senior Mechanical Engineer to join our Global Engineering team at Metso Corporation. As a key member of our team, you will be responsible for providing technical leadership and engineering support during the execution of project-specific engineering and development projects for HPGR and HRC equipment.Your...


  • York, York City, United Kingdom Talent Limited Full time

    About the RoleThis is an exciting opportunity for a Product Support Manager to join our busy team at Talent Limited. You will be responsible for managing a team of Sales and Applications Engineers, ensuring they deliver exceptional technical service to our customers.