Order Management Specialist

1 month ago


New York, New York, United Kingdom Canon EMEA Full time

About the Role


Canon EMEA is seeking a highly skilled Order Management Coordinator to join our team. This role is responsible for the management of all incoming orders and requests, as well as providing order management support to small-to-medium business customers across Europe.


Key Responsibilities



  • Manage orders, queries, and claims from order entry through to delivery shipment of product to customer, respecting Service Level Agreements;
  • Interface with various levels of sales, operations, and other functional groups to ensure orders flow appropriately;
  • Communicate business requirements with all stakeholders effectively;

Requirements


To be successful in this role, you will need to have:



  • Self-organization and analytical skills;
  • Good verbal and written communication skills;
  • Ability to work within a team and independently;
  • English and German required;
  • High level of Excel knowledge;

What We Offer


In addition to a competitive salary, you will be eligible for the following benefits:



  • Performance-based bonus of 12.5%
  • 31 days holiday per year
  • Pension plan
  • Bicycle plan
  • Full coverage of your public transport costs and partially car costs

We champion hybrid working with a flexible working policy, offering a dynamic and innovative environment with over 50 different nationalities. We encourage continuous learning and development, with a wide range of resources and support available on demand.


About Us


Canon is the world's best imaging company and a leading global brand, driven to enrich people's lives and businesses with innovative products and smart digital solutions.


Company Culture


We value diversity and inclusion, being respectful, seeing the world as others do, and transforming it for the better. We strive to create a diverse and empowered workforce that reflects all the communities we serve.


Job Family and Grade


Job family: Operations - Customer Fulfillment
Grade: 10



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