Product Support Manager EMEA Position
6 days ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a strong presence in the European market, we are seeking an experienced Product Support Manager EMEA to join our team.
The successful candidate will be responsible for managing the Product Support Team, providing exceptional technical support to customers, and driving sales growth.
Key Responsibilities:- Manage and develop the Product Support Team to achieve customer satisfaction and revenue growth.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
- Develop and execute a long-term strategy for continuous improvement of sales processes and customer journeys.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
- Interface with marketing to provide customer feedback and identify customer support needs.
- Minimum of three years' experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Travel willingness (occasional visits to tradeshows and other Edmund Optics sites).
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of employee benefits including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
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