Regional Product Service Director Opportunity
6 days ago
As a Product Support Manager EMEA, you will play a crucial role in driving sales growth and delivering exceptional customer support in the European market.
You will be responsible for managing the Product Support Team, scheduling Sales & Applications Engineers, and assisting with complex technical inquiries.
Key Responsibilities:- Lead the Product Support Team to achieve customer satisfaction and revenue growth.
- Develop and execute a strategy for continuous improvement of sales processes and customer journeys.
- Collaborate with marketing to gather customer feedback and identify support needs.
- Track key performance indicators (KPIs) and report them to stakeholders.
- Work closely with Solutions Engineers and Regional Sales Managers to address technical issues and identify new opportunities.
- Minimum of three years' experience in technical sales and/or product support.
- Strong understanding of sales and support processes.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
We offer a competitive salary of £70,000 - £100,000 per annum, plus a range of benefits including company pension scheme, private medical & dental insurance, training and development opportunities, and company events.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
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Regional Sales Director Europe
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