CX Performance Analyst

4 days ago


London, Greater London, United Kingdom Harrods Full time

Harness your expertise as a CX Performance Analyst in Harrods' IT team. You will work collaboratively with various teams to provide top-shelf experiences for customers through first- and second-line support of production and non-production application environments.

In this role, you will monitor operational performance & system integrity of individual CX platform components, responding to alerts and incidents, and following appropriate escalation processes. A current SAP CX certification would be advantageous. We offer a competitive salary of around £60,000 - £80,000 per annum and a comprehensive benefits package, including a company pension, flexible working, 25 days holiday, birthday off, up to 33% in-store discount, and a season ticket loan.



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