Technical Support Specialist

5 days ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time

Company Overview

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Focused on delivering exceptional digital workplace solutions to over 30,000 customers across the UK, Focus Group is a leading independent provider of essential business technology.

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About the Role

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We are seeking a skilled Technical Support Adviser to join our Managed Services team. As a key member of this team, you will provide top-notch customer service to our clients through handling first-line service queries.

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Main Responsibilities/Duties

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  • Handle incoming queries via phone calls, emails, and live chats.">
  • Maintain adherence to the company's quality system and processes.">
  • Contribute to best practice and continual service improvement within the team.">
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Minimum Requirements

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  • Some experience in customer service or technical support roles.">
  • Excellent telephone manner and customer service skills.">
  • Ability to deliver clear information to customers and colleagues.">
  • Data gathering and analytical skills.">
  • Target focused and able to prioritize tasks/escalations.">
  • Accurate numeracy, written, and data entry skills.">
  • Detail oriented and proficient in maintaining accurate task and customer data.">
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Salary & Location

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This role offers a competitive salary of £25,000 and is based in Shoreham by Sea & Carlisle.



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