Technical Advisor
2 days ago
About Focus Group:
As a leading provider of essential business technology solutions, we are committed to delivering exceptional customer support and service. Our team in Shoreham by Sea is seeking a skilled Technical Support Adviser to join their ranks.
Job Title: Technical Support Adviser 2nd Line IT
Salary: up to £35,000 (dependent on experience)
About the Role:
This role offers an excellent opportunity to work with a dynamic team, providing advanced technical support and issue resolution to our customers. As a Technical Support Adviser, you will be responsible for troubleshooting complex technical issues, documenting required changes, and collaborating with our service desk manager to ensure seamless customer support.
Key Responsibilities:
- Provide expert-level technical support to resolve complex system, application, and network infrastructure issues.
- Document all changes in accordance with our Change Management process.
Requirements:
- At least 2 years' experience in a technical support role, preferably in a customer-facing environment.
- Deep understanding of IT systems, applications, and network infrastructure.
- Proficiency in using remote desktop support tools.
- Familiarity with ITIL framework and best practices.
- Able to identify when an issue requires escalation to 3rd line support.
Culture:
We pride ourselves on creating a collaborative and supportive work environment, where our employees can grow and thrive. We are dedicated to delivering exceptional customer service and are recognized for our commitment to employee well-being and development.
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