Customer Service Advisor

5 days ago

SouthendonSea, United Kingdom Ventrica Full time

Join our mission to support our customers on their parenting journey, whoever they are, however they do it, we’re here for them

If you are a Customer Service expert searching for your next challenge, then look no further. We have an opportunity working within our dynamic team playing a crucial part in maintaining the highest standards of service, providing expert advice and support on behalf of Tommee Tippee.

At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for individuals who are passionate about what they do and dedicated to helping parents navigate the ups and downs of parenthood on behalf of our valued client Tommee Tippee.

**What you will be responsible for**:

- Being there for our customers to provide support and guidance when they need a helping hand
- Brand ambassador for Tommee Tippee, upholding their values
- To provide sales through service, including order processing and finding the right product fit for the needs of our customer

**What you will bring to the table**:

- Experience of working in customer service is essential, ideally within a contact centre
- A passion to work with a world leading baby brand and the drive to set them apart from the competition
- Experience of sales through service would be an advantage
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Ability to deal with challenging situations and discuss sensitive topics
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Be able to troubleshoot methodically and simplify instructions
- Strong written and verbal communication skills
- Ability to determine the appropriate level of detail in response to queries and customer expectations
- Experience of working in a customer facing environment
- Ability to work well within a team
- Confident IT skills

**Working Hours and Location**:

- Full time - 40 Hours per week
- Shifts between 7am-10pm
- This role is office based at our Southend-On-Sea office

**Who are Ventrica?**

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

We pride ourselves on providing intelligent solutions that help brands build stronger customer relationships. Ventrica are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. We understand that for our clients to maintain a competitive advantage, we need to continually evolve and invest - and that’s exactly what we do.

**Who are Tommee Tippee?**

For 60 years Tommee Tippee has been designing products that enhance parents’ intuitive abilities and makes the process of caring for their babies easier, simpler, more intuitive and enjoyable for parents.

Becoming a parent is a life-changing, life-enhancing experience. Join us and help more parents on their journey as we work towards our vision of becoming the world’s number one parent-care company

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