Customer Service Advisor
7 months ago
We're expanding the team
You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams.
You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, resolving queries, collaborating with our teams / stores to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most. Dealing with and processing online orders
What we're looking for:
- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.
- Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Previous experience within customer service is preferred but not necessary if you have the right skills.
- CRM Experience is essential
- Be flexible to work one Saturday a month
- We have 5 stores in the UK, this role will be based in Southend-On-Sea._
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Reference ID: Customer Service Advisor
-
Customer Service Advisor
1 week ago
SOUTHEND-ON-SEA, United Kingdom Ventrica Full time**Job Title**: Customer Service Advisor** **Location**:Southend-on-Sea **Salary**: £19k - £22k per annum **Job type**:Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing...
-
Customer Service Advisor
1 month ago
Southend-on-Sea, United Kingdom Hood Group Ltd. Full timeJob DescriptionAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an...
-
Customer Service Advisor
7 months ago
Southend-on-Sea, United Kingdom Lifestyle Department Store Full timeWe're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...
-
Customer Service Advisor
7 months ago
Southend-on-Sea, United Kingdom Lifestyle Department Store Full timeYou will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...
-
Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom Theo Jones Recruitment Limited Full timeAre you a successful Service Advisor looking to take the next step in your career? **Service Advisor - Southend** **Salary: Basic £24,000 - £32,000** Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Southend. **The ideal Service Advisor**: - Previous...
-
Customer Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom NatWest CWS Full timeAre you looking for a role that can really make a difference? Join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment. - 12 Month Contract - £12.98 per hour - 33 days holiday each year - 35 hours per week - Based in Southend on Sea - We'll look to you to deliver successful outcomes for your customers by...
-
Customer Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom Hood Group Full timeAre you a positive and passionate person? A confident communicator and attentive listener? If these are qualities you possess then we could have the job for you! We’re looking for exceptional Customer Service Advisors to join our contact centre. Who are we? We’re a fast growing, reputable and innovative company with a successful hybrid working style in...
-
Customer Service Advisor
6 days ago
Southend-on-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service? Join our team as a Customer Service Advisor in our Call Centre As a brand ambassador, you‘ll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...
-
Customer Service Advisor Travel Money
2 weeks ago
Southend-on-Sea, United Kingdom Sainsburys Full time**CUSTOMER SERVICE ADVISOR TRAVEL MONEY** - 220001DJ) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...
-
Customer Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom Hood Group Full timeWe are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. The Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trustedbrands. We have fast-growth in our Customer Service Department working in partnership with UK’s...
-
Customer Advisor
7 months ago
Southend-on-Sea, United Kingdom B&Q Full time**About the role** **Customer Advisor** **full time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Southend 1372** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Customer Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom Hood Group Full timeWe are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands. We have fast-growth in our Customer Service Department working in partnership with UK’s...
-
Service Advisor
2 weeks ago
Southend-on-Sea, United Kingdom 3Sixty Talent Management Full timeRole: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional...
-
Service Advisor
4 weeks ago
Southend-on-Sea, United Kingdom CV-Library Full timeRole: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value...
-
Service Advisor
4 weeks ago
Southend-on-Sea, United Kingdom 3Sixty Talent Management Full timeRole: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional...
-
Customer Service Advisor
2 days ago
Southend-On-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre!As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...
-
Customer Service Advisor
1 day ago
Southend-On-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service? Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...
-
Customer Service Advisor
2 days ago
Southend-On-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre!As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.We...
-
Customer Service Advisor
2 days ago
Southend-on-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre!As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.We...
-
Customer Service Advisor
23 hours ago
Southend-On-Sea, United Kingdom Hood Group Ltd. Full timeAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre!As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.We...