Customer Service Advisor

7 days ago

SouthendonSea, United Kingdom Hood Group Full time

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands.

We have fast-growth in our Customer Service Department working in partnership with UK’s well-known, trusted and respected brands - John Lewis Partnership, Virgin Money, Ticker Insurance to name a few. We are looking to recruit exceptional Customer Service Advisors to join our contact centre.

**What will I do in the role?**
- The most important part of the job - being our Brand Ambassador
- The first point of contact for all customer queries
- Handling a high volume of inbound and outbound customer calls
- Make sure the customer is at the heart of every conversation
- Updating customer records as and when necessary.

**What do I need?**
- A genuine passion and desire for delivering ‘excellent customer service’
- Ability to be versatile in your approach to adapt your style for each customer
- Ensuring an empathetic approach for all our customers
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- A true team player
- Have the drive and willingness to learn

**What are the working hours?**

Full time - 40 hours per week on a rota basis: Monday to Friday 8.00am - 8.00pm, including weekends

**Why work for us?**

To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;
- **“The best job ever“** feeling
- Various high street discounts - including discounted local theatres tickets, Merlin attractions
- Christmas Savings Club
- Social company events, we want you to be part of the Hood Group family
- Employee Recognition Scheme, we celebrate and recognise your contribution to Hood Group
- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Health & Wellbeing Program
- Incentive of £250 on Refer a friend scheme
- Learning & Development assistance Program
- Private Medical Health Care
- Private Health Insurance
- Eye Care Vouchers including discount on glasses
- Pension Scheme

**And there’s more benefits.**

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. This is a key part of our hybrid model, having a space where people can work together collaboratively and catch up in person. Whether that’s coming in for training, meetings, workshops or simply coming in to work We offer home working for all staff, whether regularly or occasionally, allowing flexibility and a good work life balance around other commitments and family life.

We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.

We have a robust 4 weeks’ training programme that requires you to be in our offices and you must be able to travel to our Southend offices on a regular basis.

This role is working from our Southend office for the first 6 months of your employment as well as from home.

We require you to have a fast & stable home fibre broadband -, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.

If you would like more information, please contact the recruitment team on 0345 307 3982.

**Salary**: £21,000.00-£23,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Southend-on-Sea

  • Customer Service Advisor

    2 days ago

    SOUTHEND-ON-SEA, United Kingdom Ventrica Full time

    **Job Title**: Customer Service Advisor** **Location**:Southend-on-Sea **Salary**: £19k - £22k per annum **Job type**:Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing...

  • Customer Service Advisor

    4 weeks ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Job DescriptionAre you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an...

  • Customer Service Advisor

    7 months ago

    Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...

  • Service Advisor

    1 week ago

    Southend-on-Sea, United Kingdom Theo Jones Recruitment Limited Full time

    Are you a successful Service Advisor looking to take the next step in your career? **Service Advisor - Southend** **Salary: Basic £24,000 - £32,000** Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Southend. **The ideal Service Advisor**: - Previous...

  • Customer Service Advisor

    7 months ago

    Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...

  • Customer Service Advisor

    7 months ago

    Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...

  • Customer Service Advisor

    1 week ago

    Southend-on-Sea, United Kingdom NatWest CWS Full time

    Are you looking for a role that can really make a difference? Join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment. - 12 Month Contract - £12.98 per hour - 33 days holiday each year - 35 hours per week - Based in Southend on Sea - We'll look to you to deliver successful outcomes for your customers by...

  • Customer Service Advisor

    1 week ago

    Southend-on-Sea, United Kingdom Hood Group Full time

    Are you a positive and passionate person? A confident communicator and attentive listener? If these are qualities you possess then we could have the job for you! We’re looking for exceptional Customer Service Advisors to join our contact centre. Who are we? We’re a fast growing, reputable and innovative company with a successful hybrid working style in...

  • Customer Service Advisor Travel Money

    1 week ago

    Southend-on-Sea, United Kingdom Sainsburys Full time

    **CUSTOMER SERVICE ADVISOR TRAVEL MONEY** - 220001DJ) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    5 days ago

    Southend-on-Sea, United Kingdom Hood Group Full time

    We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. The Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trustedbrands. We have fast-growth in our Customer Service Department working in partnership with UK’s...

  • Customer Advisor

    7 months ago

    Southend-on-Sea, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **full time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Southend 1372** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Service Advisor

    6 days ago

    Southend-on-Sea, United Kingdom 3Sixty Talent Management Full time

    Role: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional...

  • Service Advisor

    3 weeks ago

    Southend-on-Sea, United Kingdom CV-Library Full time

    Role: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value...

  • Service Advisor

    3 weeks ago

    Southend-on-Sea, United Kingdom 3Sixty Talent Management Full time

    Role: Service Advisor Location: Southend (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional...

  • Customer Service Advisor

    5 days ago

    Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **Immediate starts **and **permanent** work available for **Customer Service Advisors** in the **Burton **area! Offering between **£20,000 and £22,000** per annum! *** The role will see you working as a bridge between customer orders and the stage of production. Updating the customers where their orders are and offering advice and support and...

  • Customer Service Advisor

    4 days ago

    Southend-On-Sea, United Kingdom Hood Group Ltd. Full time

    Are you looking for a role where you can represent a leading brand and deliver outstanding customer service? Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    1 month ago

    Southend-On-Sea, United Kingdom Hood Group Ltd. Full time

    Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    3 weeks ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Job Description Are you looking for a role where you can represent a leading brand and deliver outstanding customer service? Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives...

  • Customer Service Advisor

    1 month ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    4 days ago

    Southend-On-Sea, United Kingdom Hood Group Ltd. Full time

    Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?Join our team as a Customer Service Advisor in our Call Centre! As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...